"Marlow branch - excellent!..."

Great service, really helpful and made what could have been a very frustrating afternoon extremely hassle free! Also I felt the price for the service was really good. Tom was excellent - thank you.

"Kingston on Thames branch...."

Kingston on Thames branch.
As my last visit on the 17th November for my MOT (see feedback) the service yesterday & today for my Sons & wife's MOT was as good as last time, in fact better then last time as were small issues with both cars but Liam the manager sorted them with no fuss. One car needed a diagnostic test which they can do there & then, the other a new windscreen wiper which was ordered there & then. Both cars now have an MOT.

Thanks
Kevin Dixon

"MARLOW BRANCH..."

My exhaust had fallen off of my car on Monday and was resting on the axil. I called Merityre on Monday 06/12/2021 due to it being the cheaper option than others in the area and with a 10% discount offer online I decided to go with them to fit a new exhaust. I dropped it off Monday night and got a call the next afternoon saying it was ready to pick up.

They greeted me at the front desk and let me know they had an issue getting the exhaust off as they had to cut a part of it out, which may have caused an issue but hopefully it should be fine, if not give them a callback. I was running late for work so paid and left. When I started up the car I noticed the engine light had come on which wasn't when I dropped the car off. Unfortunately due to being so late for work, I decided to go home and let my parent know and for them to call back so I could continue work. We called them back and they said to bring it back in which we did. They then confirmed that the issue was the Bank 1 sensor and that it would be £40 to fix. I decided to do it, although was not happy I was expected to pay when they had previously admitted they may have caused an issue and then after visiting them I had an issue that was not there before. We agreed on Tuesday (07/12) to go down Saturday (11/12) to get it done when we were next free which they agreed to.

Come today, we went down at 9 am to drop it off and were told it would be ready by 10:30. At 10:30 we receive a call from the garage informing us that they don't have a crucial tool to be able to replace the sensor so they are sending someone out to Hazlemere to pick it up. I don't understand why they did not have this ready when they were aware they would need it from Tuesday and knew what model car I had. I also don't understand how they only came to realise this at the time they were meant to have finished the job. We ended up waiting an additional 2 hours and 45 minutes for them to get the tool and replace the sensor. We had to reschedule our entire day due to this - I understand sometimes these things happen but it was a tool they should have had in the first place and felt like they were just disrespecting our time.

It was my first time using Merityre and will definitely be my last, this has caused a loss in time and additional money over something that should have been quite simple to replace.

"Well done Kingston Merityres..."

Last night on a freezing cold and wet evening, I limped into Merit Tyres in Kingston with a flat tyre just as the guys were getting ready to go home. Not a problem, “swing it into bay 1 and we’ll have a look for you.” Within half an hour I was on my way with my tyre repaired. Thank you guys and special thanks to the newest recruit whose name I didn’t get. Hope your dinner wasn’t spoilt because I made you late.

"Was welcomed with a hello & a smile by…..."

Was welcomed with a hello & a warm smile by Liam at the Kingston on Thames branch. Waiting room clean, tidy & warm. MOT was started on the dot & finished in good time.

Was impressed with the service .

Kevin

"I visited your wallington branch…..."

I visited your wallington branch yesterday for mot was very polite friendly called me to say they had a cancellation and did I want to visit earlier witch I did. Steve and his team very friendly n nice to talk to

"Outdated misogynistic treatment..."

For some female drivers entering what may be considered a strongly male environment can be rather uncomfortable. My wife genuinely finds visits to garages/mechanics somewhat difficult but she went to the Wallington branch today needing two tyres replaced.

She found the attitude of the staff member on the front desk to be exceptionally unhelpful. To be frequently referred to as “love” and made to feel stupid or inadequate is not acceptable. My wife felt that the answers she received to her questions were deliberately short, blunt, patronising and only intended to move her on.

It is disappointing, in the 21st century, to see some companies and some staff make little or no attempt to be welcoming, understanding and inclusive.

For a female customer to walk away upset and feel that she would not have been spoken to like that, if she had been a man, is quite frankly disgusting.

What a truly awful experience to give a female customer.

"Chertsey Branch 27.10.21..."

Chertsey Branch 27.10.21
I arrived at 5:30 pm and a sign outside indicated that they shut at 6 pm. The receptionist was out the back smoking a cigarette, he was in no hurry to attend to me. Eventually he arrived and I explained that I needed a flat tyre repaired or replaced. He went back into the workshop shutting the door behind him and returned explaining that they still had another tyre to do and that they wouldn’t be able to fit me in as they shut at 6.
He suggested I return at 08:30 the next day and he’ll try to fit me in then, obviously missing the concept of a flat tyre. I went outside and replaced the flat tyre with the spare myself.
The guys on site had locked up and left by 5:50pm.
I have used Merityre ( Sunbury branch) for years.
Not anymore

"Frimley branch (updated)...."

Ordered two tyres this last Thursday in person, booked in for fitting the following afternoon.l duly arrived only to be told that they were backed up and they weren't likely to be fitted that afternoon. It was then suggested that if I came back for 8.30 this morning (Saturday) they would be fitted promptly.
I was there for 8.15am along with about four other customers, in fairness to the guy behind the counter dealt with us all in a polite and speedy manor. Unfortunately he seemed to be hindered by a chaotic ordering and booking system which left at least one customer with no tyre to fit to his car. My tyres were fitted within 3/4 of an hour which was ok by me given the number of customers but when I got home I noticed that the paint on one of the rims had been badly chip which will require repainting. The fitter would of known this but nothing was said. Not good enough at all, I will not be using Merityre again and will warn other potential customers. The wheel damage issue has now been resolved to my satisfaction with thanks to Dene Arnold at Merityre who handled my complaint in a professional and speedy manner.

"Had an appointment a 2pm for 2 tyres..."

Had an appointment a 2pm for 2 tyres. Couldn’t find my booking and it’s now gone 3.30pm and I’m still waiting. Tyres are being done but a very long wait considering it was pre booked last week. Staff are polite and helpful but not very efficient time wise