"Bunch of crooks..."

I called merityre in Hook on Saturday to ask about repairing a slow puncture. I was told by Barry to come on Monday. I was initially surprised as Monday is a bank holiday but Barry (if it's his real name) told me they are open on bank holiday Monday, and guess what? They are closed...
I should have been less trusting as Barry was pretty rude on the phone.
That's the second time I have problems with these people, the last time they fitted budget tyres on my car when I specifically asked for premiums. I thought it was a genuine mistake, but I now don't think it was.
This branch is manned by careless people.

"Poor Service..."

I booked tyres to be fitted (via Black Circle) at Meri Tyre and needed the tyres fitted, due to hospital appointments for my critically ill husband; Meri Tyres cancelled the job because they were busy and I was offered a link to re-book, for 5 days later, which didn't work. I rang Meri tyres, who blamed Black Circle, stating they hadn't delivered, they told me they would do the job if I purchased the tyres through them. I explained about needing to urgently get to hospital appointments and that I didn't want to pay twice for the tyres and fitting. When I spoke to Black Circle, I found out that Meri Tyres had cancelled and have booking problems. So, Meri Tyres were really unhelpful and just lied, passing the buck. Black Circle were amazing and I re-booked through them to go to a garage that doesn't mess customers around AND was actually cheaper anyway than Meri Tyres. Avoid Meri Tyres if you don't want to be lied to and messed around!

"Excellent service..."

Went into the marlow branch to have the aircon regassed today. Really friendly service and did an excellent job. Aircon now better than when new.
Very professional service.

"I went here for motorcycle tyre's a few…..."

I went here for motorcycle tyre's a few years ago, to start with they were good there was a guy who worked there who knew what he was doing and did a good job. One day I went there for two tyre's on my bandit, they put some half wit on it who used a wind gun and stripped the threads from the brake caliper. After spending some time waiting, they said would it be ok to use a nut and bolt to secure the brake caliper as the threads had stripped, thinking this was a temporary fix and they would sort it, no this is how it was left, not only that but they buckled the front brake disc's. A very expressive day for me, I would recommend you go to someone who knows what they are doing and if things go wrong they at least put it right
Hi Dene

Thanks for your reply this would have been in about 2008. I guy behind the counter was David Williams he told me while undoing the brake caliper the threads stripped, I don't think it happened then, it was when the lad tried to put it back together with the wind gun. I knew something had gone wrong because I was waiting for about 3 hours for 2 tyres to be fitted. When I took it to my local bike garage for the MOT it failed because the front brake discs had been warped. I also learned from the garage David Williams had called to ask how they could get over the brake caliper issue, they told him a nut and bolt would be a solution. When David spoke to me I thought this was a temporary fix and they would arrange for the damage they had caused to be put right. When I left I didn't get a receipt for the tyres, I wrote a letter to them and was fobbed off, so I wrote another one which didn't get a reply. Since then I have had somewhere between 30-50 tyres which I have purchased from elsewhere. I don't think I need to explain to you, this shoddy ness was somewhat short sighted. I live by the principal if you make a mistake, put your hands up to it and put it right, had that of been the case I would still be dealing with you.

"These guys in Sunbury have been…..."

These guys in Sunbury have been amazing. Their customer service is exemplary. Thanks guys!

"Steering wheel not straight after tracking done..."

I can't fault Merit customer services phoning me before regarding tyre ordered, but sadly rather slow (not that busy when arrived & 90 minute plus wait) /below standard service at garage later on. I have been to Merits before & can't remember this problem, only with another garage approx 20 years ago. Only went there for one tyre replacement + tracking check. Then disppointment later when I drove home. I could see my steering wheel was not 100% straight/might only be minor, but I could clearly see it was not entirely straight when focusing on dash area (as before having tracking done - it was perfect before!). Although after returning they quickly adjusted steering, there was not really any apology/I felt as if I was the one at fault wasting their time, plus extra time wasted (for the customer). Currently waiting to hear further from their head office to investigate . . . Just glad there are other garages in the area to choose. Cars! Never a dull moment!

An update: Thankfully complaint now resolved by head office/local branch.

"Very honest garage!..."

Purley-on-Thames: took the car in for free tracking check, after I'd had two new front tyres fitted elsewhere.
They tested the wheels and said that all was OK and no adjustments needed. So free of charge.
Very impressed with the honesty of the garage.
First class!

"BMW X3 replacement battery..."

Installed a replacement for BMW X3. Customer oriented, knowledgeable and straightforward to deal with. Highly recommended.

"Another great experience with Meritye Andover..."

Another great experience with Merityre Andover, my wife got a puncture in her tyre. I took it to them without booking and close to their closing time and it was no trouble to them at all. Fixed in about 10 minutes. They are genuinely helpful car people, especially Craig, nothing seems like too much trouble for them. Highly recommended!

"Car tracking..."

Got the tracking done on my car today and the service was awesome. I was served by Hayden who was an absolute pleasure to deal with. He went through all the information with me. Great experience!