"Tyre incorrectly fitted."

2 rear tyres required. Firstly wrong tyres fitted, these removed and correct fitted. Took car for MOT, FAILED!! 1 tyre fitted wrong way round.!!!
Tyre clearly labeled inner and outer. Yet still fitted wrongly.
No apology given or offer to do MOT.
Won’t be back there again….ever!!

"I was so impressed with the service at…"

I was so impressed with the service at the Sunbury site. Hayden was super helpful, efficient and went above and beyond to help me replace my front 2 tyres, at an affordable price, in the quickest time. They show exceptional customer care and I’m very grateful for Hayden and his team. Thank you boys! You’re legends.

"Black Circles and Tracking"

Took my car in to Marlow Tuesday to fit 2 front tyres, arranged through Black Circles. Said my tracking needed doing, cost almost £90.
Following day had service and MOT. Discovered car not steering straight, steering wheel off centre. They fixed it when I went back. No offer of compensation.
So steering worse after, than before it went in.
Just a question: Because they make less on Black Circle is tracking a way of compensating? May have been just a bad day but won’t be going back.

"Hook Merityre."

Went into Merityre in Hook this morning after recommendation from my dad. Barry, the manager has always been very professional and helpful. Today, I was served by Simon. He was very kind and helpful as this was my first time needing a repair. Excellent service and got a real good deal. Would recommend to anyone and will go back there again.

"rude awful customer service absolutely…"

rude awful customer service absolutely disgusting they way they speak to customers awful damaged the car! They are all
So rude and no matters!

"Tidy depot"

Have used their Marlow branch for many years. They consistently provide a professional & friendly service . Even though a 20 journey, I would rather use them instead of local fitters which sums up my view of this company . Keep up the good work Marlow ! Thanks

"Poor service, very rude"

My daughter took her car to the Basingstoke branch as had a slow puncture, when she went to collect her car it would not start,it had started fine that morning, one of the workers came out and was so rude to her, made her feel really intimidated and talked to her like she knew nothing,he made it such an effort to help her, this was her first experience with her car and has totally put her off, if you are a young woman I would NOT recommend going here!

"Slow puncture, great service"

Took a wheel in with a slow puncture. They checked it and found no hole. Refitted and resealed the tyre and checked it again. Collected next day and no problem
No charge. Excellent service

"Wheel Alignment Very Poor"

I told the mechanic I wanted the steering wheel straightened and a full front and rear wheel alignment done. Wheel alignment was done I took it for a drive and it was worse than when it started. Driving straight the steering wheel was now aligned to the right not to the left. The steering was pulling to the left still. They said the back wheels had a negligible effect so didn’t need doing. The front was aligned aparently but still pulling to the left. I’m confused.com

"Rip-off - be careful"

Thame branch told me I need a new tyre because of a slow puncture without even looking at the tyre. The screw in my tyre was slightly off the centre off the tread, well within the 70% recommended ‘T’ repair area. I said are you sure it’s not reparable, guy then looked at the tyre, not the area with the screw and said yes you need a new tyre. Then proceeded to order a tyre, not ask me, not confirm any price or what type of tyre and said he’d call me tomorrow. No call whatsoever.
I then went to Kwikfit who repaired the tyre within 50 mins for NO CHARGE and guaranteed the repair for the remainder of the tyres life! Avoid Merityre at ALL costs, complete scammers.

Edit - response to reply
Please don’t try to hide behind the ‘safety’ card as a reason to tell a customer to spend (what I now find out was going to be approx) £200 on a new tyre without even inspecting the old one! Terrible company and bad response from a manager. Avoid this place.