"Top experience "

Matthew Smith was very knowledgeable and had a friendly attitude. Helped with my questions and understanding. Very grateful

"Great Work Connor S!"

Had a great experience with Connor S who installed our charger today. He was polite and informative keeping me up to date about the process and also explaining how to use the charger.

"Paul Johnston was really great…"

Paul Johnston was really great finishing my charger installation.

"Ashley did a great job of the install…"

Ashley did a great job of the install and kept me informed at every stage of the job. She was professional and knowledgeable.

"Excellent service"

Quick, efficient and very knowledgable

"New charger fitted"

New charger fitted as requested by very polite and professional Micheal, job looks good.

"EV charger install"

Aron arrived early and worked hard to get everything done within a couple of hours. Kept me updated and asked if everything was as expected. Car is happily charging and the EV charger is neat and tidy on the wall

"Simple and Easy"

Jack (Cook) made everything simple, reassured me at all stages and confidently carried out the work. The final result is very neat and tidy, and exactly what we pictured.

"Excellent Installation experience"

From when Chargedev became involved in the installation home charger everything went very smoothly. On installation day David Smith arrived on time as arranged and installed the charger with a neat installation, efficiently and in a timely manner, taking time at the end to link to link my Toyota app to the charger. Communication throughout, from order to completion, was excellent.

"One to avoid"

I had an appointment scheduled for 17th Feb for an EV charger installation.
Charged EV called me on the 10th offering a cancellation appointment for the next day which I accepted and rearranged work plans.

Nobody showed up for the appointment the following day. When I contacted the office I was informed the appointment had been cancelled and asked wether anybody had notified me which they hadn't.

This was now early afternoon and too late to salvage the work plans I had postponed. As a self employed person this was extremely frustrating not to mention the lost income

I spent the next two days making numerous calls to Charged Ev. I was assured on more than one occasion that someone would get back to me to re schedule. Nobody did and I had to continuously chase up with more phone calls.

I was eventually given a new installation date . The new date was now mid March, around a month after my initial installation date.

I totally appreciate that issues arise resulting in missed appointments and could have accepted this had Charged EV put some customer care into operation and done their best to resolve their error.

Unfortunately this was far from the case and the whole experience was potentially the worst customer care I've experienced

I decided to go with a different company and I did the decent thing and called Charged EV a day or two later to inform them and cancel the March appointment. I struggled not to laugh when the person on the phone asked me why I was cancelling and would I like to reschedule.