"I do actually like booking with these…"

I do actually like booking with these people. Just very easy to get on with, they listen to my requirements, find me the best deals.
All that online searching around stuff really confuses me, these people give it to me in plain and simple terms, so much more understandable for me, oh, and I find them much cheaper than skyscanner.

"This was me first time buying my…"

This was me first time buying my flights from U Select Flights.
I received a call from Geeta informing me that my stopover was quite long.
She proactively offered several options to reduce it, which I really appreciated. It gave me even more confidence that I chose the right travel company. Booking online was easy, and they also provided a generous baggage allowance.

"The customer service is excellent."

I had trouble accessing my booking on the airline's website, so I called them, and Peter answered. He resolved the issue within few minutes.

"I had a good first experience with U Select Flight."

After booking, I received a call from the wonderful agent Keith to confirm my details and secure my seats. I'm very pleased with the service I'll definitely be using this company again.

"AVOID THIS TRAVEL AGENT - THEY STEAL REFUNDS"

WARNING: AVOID THIS TRAVEL AGENT - THEY STEAL REFUNDS
I'm writing this with proof in hand - recordings, emails, and documentation from the airline. This isn't a fake review, and I can back up every word.
Let me explain: I booked a flight last April to visit a family member in hospital. Tragically, they passed away before I could fly. The airline immediately approved my refund and sent the money back to this agent, to then send back to me. That should have been the end of it.

Instead, it's been a year of:
• 100+ phone calls (me chasing them)
• Many emails
• 4 different reps (Keith, Sana, Peter, Craig) feeding me the same lies
• Weekly promises of "your refund is processing"
• No refund received from them

The airline has shown me proof they refunded this agent months ago. They've tried intervening on my behalf. But the agent ignores the airline too.
Let me be crystal clear: This agent is sitting on money that isn't theirs. They took my refund and hoped I'd give up chasing it.

I've now involved my credit card company because this has gone beyond poor service - it's straight-up theft. They've had my refund for a YEAR while I grieved my loved one's passing. They made me jump through hoops with death certificates and family trees, only to pocket the money themselves.

SAVE YOURSELF THE HEADACHE:
✗ Don't book with them
✗ Don't believe their excuses
✗ Don't trust their promises

I've never written a negative review before, but this company deserves every word. They're not just incompetent – they’re liars. Book directly with airlines and avoid these scammers at all costs.

P.S. I have all documentation ready when they inevitably try to claim this review is fake.

"Booked and paid for flights for 2…"

A genuine company so dont worry about that. I had to do a lot of chasing via emails, calls to get flight tickets confirmed but they did sort and give me better flight times for my family for
The same price. When you pay for your flights upfront then tickets should be paid for and released there and then and not just booking confirmation. Causes lots of unnecessary stress. Much better price than others but never had problems chasing for tickets before!

"Very easy process "

First time using them and first long haul flight for 20years and everything went very smoothly, made the booking process very easy

"Hassle free booking"

Hassle free booking, although I phoned next day to confirm, Haven't travelled long-haul for 15 years, the ease of doing everything online in my time made everything perfect.

"Tobi was very helpful and solved my…"

Tobi was very helpful and solved my issue in a professional manner 10/10

"Booking flights was easy and quick"

Booking flights was easy and quick, which confirmation received promptly by email.