"I have been purchasing from CigarPlace…"

I have been purchasing from CigarPlace for several years. Never had a problem.
Recently they are shipping USPS (free) instead of UPS (free). That adds about 4 days to the delivery time as UPS is usually next day, and the package sits at the Stuart USPS facility for a few days added time to the delivery cyscle

"Very reasonable prices and good customer service. "

Highly recommended website. I’ve only had one box tha was dry and am being sent a new box and a return label. Costomer Service responded the next business day.

"Sometimes Poor Customer Service..."

Follow up on original review (shown below). I spoke with "Tyler" in customer service this morning and explained what had happened with my prior return request. I also requested a return of a second item (to be combined with my original return). Tyler addressed the issue in a professional manner and processed my request. I recveived my return label within 10 minutes of my phone call. Thank you for redeeming your customer service department. I am upgrading my rating to 3 stars from 1.

Piss poor customer service! I called 58 hours ago requesting a return label for defective cigars. The rep I spoke with was super cheerful and polite. “Allan” acknowledged that the cigars I purchased had a very high return rate due to “batch” problems. He stated I would receive a return label with instructions NO LATER THAN 48 hours from the time of my call. It never came. I called back and spoke with a second rep that reiterated what Allan said and he acknowledged my request was “in the system “ and to wait the full 48 hours. It had been 44 hours at that point. I waited the FULL 48 hours and… NO LABEL. They are now closed for the weekend and I now have to wait ANOTHER 2 DAYS to ask again! Garbage company to do business with, they are polite but DO NOT DO WHAT THEY SAY THEY WILL! Avoid them. My only remedy left is now through my credit card processor to dispute the charge. PITA!!!

"Outstanding customer service and such…"

Outstanding customer service and such prompt shipping. Never had a bad experience. Cigars always come so neat and nicely packed. And cigars are always in perfect seasoning

"A neighbor told me about cigar place"

A neighbor told me about cigar place. Decided to check it out and wow. The prices are great and the sticks are what they are supposed to be. Mostly free shipping as well. I'm addicted and spent over 250$ in a few weeks to fill my humidor with "luxury" sticks. Great shipping speed as well..... Great company. Even have Cubans like the montecristo #2, my favorite. Maybe I'll get a free one! 😂😂

"They stink!! Scam!!!"

They stink!!! What they do is ship a false order that doesn’t comply with customs, and then blame the buyer. Make sure you NEVER order from them!!! Pure SCAM!!!

EDIT after false and misleading reply from CP. I was just refunded my FULL price because you did NOT comply with a fully scannable label. Complying with Customs is YOUR responsibility and you were so flippant as to insist that to restock a product I never received you would charge me 20%. Lear a lesson here; I paid over €50 in shipping and all you had to do was show good customer service. You failed and my review is the truth. You are LYING. Showing me an email copy of something is not the same as being able to scan it, as Customs did.

FYI: IS THAT WHY YOU HAVE 12 - 1 STAR REVIEWS THAT PRECEDED MINE???

"This company has the worse service."

This company has the worse service you can find; they never answer my emails and have a very bad & unfriendly return policy, which defeats having competitive prices.

"Five stars all the way"

This is my first time ordering from cigar place.this is my new go to online cigar place . shipping was fast.great deals.and large selection.my cigars where packaged well arrived fresh .thanks cigar place

"Excellent service and support"

This was my first time ordering from "cigar-place". The service was excellent. I had an issue with the order and the guys from the support were very helpful and professional in resolving it. The cigars arrived in time and perfectly packaged with boveda 69% hum. packs.
For the time being, I ma resting my cigars in my humidor and can't wait till I smoke em.
I will definitely order again!
Cheers!

"Great overseas service"

Just received my latest batch of stogies and I’m looking forward to sparking up once they recover from jet lag.
Despite the UK government charging almost twice the cost of the cigars (in tax and duty), it is still financially beneficial for me to use Cigar Place.
The speed of delivery, quality of packaging and, above all, quality of cigars is fantastic.
Here’s to the next order.