Frontera
Customer
"Satisfied customer"
Thank you, these guys are great.
Customer
"A Very Satisfied Customer"
Ordered 4 White Rockers. Rockers were assembled quickly and easily. Directions were easy to understand, all hardware was present, and all parts fit together easily. The assembled rockers are quite sturdy and comfortable. Did have an issue in that one of the seats had two large cracks when unpacked. Carton did not appear to be damaged, so believe it was shipped in the damaged condition. Had to leave a voice mail with Customer Service and also sent an email with a picture of the damaged seat. But within an hour, I received an email back with apologies and would check the availability of a replacement seat. The replacement seat was FedX'd out the next morning and arrived two days later. These chairs are not cheap and initially disappointed to receive a damaged product. But these things do occasionally happen and GREAT customer service saved the day. Would purchase from them again !!!
Patrick
"Chairs for recognition items"
The engraved plates were shipped later than expected to the wrong address. Thank goodness my admin was on top of the situation. Another overnight shipping fee to the correct location made the final outcome meet the expectation.
Craig
"The rocker assembly instructions are not correct"
The first step in the rocker assembly instructions are incorrect and need to be reversed.
Linda
"Love the porch chairs!"
The chairs arrived a few days earlier than expected, which was great. They are very well made and comfortable. They look great on our farm house porch.
Customer
"Frontera Rocking Chair"
Well constructed and comfortable.
Responsive customer service.
Highly recommend.
David Schwartz
"Great experience"
Easy to assemble, great product, very comfortable. Looks great.
Andy
"Beautiful chair, assembly needs some improvement"
I really like the chair but the bolts to attach the rocking skids stripped out. I see you started shipping shorter connecting bolts which is good but the predrilled hole that the screw goes into is too small. The allen socket on the top of the connecting bolt stripped out when the head was just above the skid. I had to drill off the head in order for the rocker to rock properly. I'm expecting that the rocker will start leaving rust spots on my deck as the rest of the bolt starts to rust. I recommend you get a shorter bolt or, better yet, make the predrilled hole larger. The rest of the assembly worked well.
Customer
"excellent customer service!"
This is the second time I've ordered from Frontera. The customer service has been excellent both times.
I will order from them again.
Laurie Carrade
"exceptional customer service"
I needed replacement cushions for my Barlow & Tyre loungers in short order to get my house ready for an open house. I reached out to Frontera and asked if I could get the cushions by my desired date. The team at Frontera went above and beyond by following up with me when I forgot to place the order to make sure I placed my order in time to get them by my desired date. When the cushions arrived a day earlier than expected, I was DELIGHTED! Phenomenal customer service and execution. The cushions are perfect. Thanks!
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