"Mac store were great after a slight…"

Mac store were great after a slight hitch

"Ordering was easy"

Ordering was easy, the product had a long lead time on it and for some reason the product attempted delivery before I was given notification of this. I liked the on line chat option which was sometimes easier than getting hold of anyone by phone.

"Absolutely unreliable, don't buy anything from them"

Almost a month later, I confirm the things said in the previous opinion.
They are absolutely unreliable.
Almost two months after my order. The computer was not sent to me, after telling me it was shipped it never arrived. Then they said that they would send me another mac, then that they had nothing left to send me and now I have been waiting for the refund since December 30th, it doesn't arrive, nobody explains anything ... an unsustainable situation.
I strongly advise against buying anything from this shop.

"As always"

As always, the quality and condition of the product meets my expectations.

"Avoid!!!"

Avoid! Appalling experience. Laptop shipped from USA. After 2 weeks lots of questions/forms courier and HMRC about importing it. Invoice sent with courier was half the value I paid for it (VAT fraud?) Delivery date missed. Macstore claimed it was lost in the post. Waited weeks for a refund which only arrived after repeated emails. Registered address for this company is a terraced house in the midlands.

"Massive delays in delivery"

Massive delays in delivery.

Ordered product on 11th December, promised delivery by 21st December (which was important as it was a Christmas gift).

Emailed on 20th: no response
Emailed on 21st: no response
Called on 22nd said they would look into it and call me back.
No call back
I called back and they said there was a problem but they could get me an alternative device and send it on 23rd, to arrive by 24th.
No notification.
Called on 24th again, told that unfortunately it hadn't been dispatched so it would be delivered after Christmas.

Got the feeling that the guy (Jon) on Customer service was trying but ultimately utterly inneffective, and had I not followed up nothing woudl have happened.
Finally arrived on the 29th - 18 days after the order.

"The best customer service I’ve…"

The best customer service I’ve experienced in a very long time! Seriously!! I chose Mac Store UK as they were the only reseller who had stock of the iMac I was after for my daughter’s Christmas present (nowhere else did). When the courier lost the order, Mac Store UK went over and above to ensure they got an iMac delivered to me for Christmas Eve. Thank you to Jon and the team at Mac Store UK for making sure my daughter had her Christmas present delivered. Exceptional customer service and I would recommend this company in a heart beat!

"Excellent service"

Excellent service

"There were some issues with my DHL…"

There were some issues with my DHL delivery initially but Jon has been a huge help and managed to get to the bottom of it. Even though I was stressed and frustrated he went above and beyond to solve the issue.

"Overall good experience"

Overall good experience. I was a little miffed because I didn't see anything to alert me to the fact that it was coming from the States. There was just a two week wait for delivery. Now I know. The other issue was it came with an American plug but each time I called things were sorted out efficiently & well. A UK plug was sent the next day. You can't ask for more than that can you? Very pleasant & helpful customer service & a great machine for a great price.