"MAC STORE UK IS A SCAM"

Terrible service. No response to emails, no one answers the phone, no response on live chat. They're happy to take my money, constantly lie about delivery dates and then they just go silent.

DO NOT BUY FROM MAC STORE UK, IT IS A SCAM

"If could give them no stars then…"

If could give them no stars then that’s what this company would get. Absolutely terrible service, I was told I would get a call back as the person who could answer my query was on the other line after I enquired about a product advertised on their site. This was a considerable purchase and after waiting in all afternoon and several attempts to contact them with no response I have given up.

"Very good price and super fast delivery"

First time customer and am delighted. Really fast delivery by FedEx and very keen pricing. Great packaging too and order updates were spot on. Will 100% use again.

"Excellent Product, and 2 yrs later, excellent Support!"

I purchased a high spec iMac from Mac Store Uk 2 years ago. A great machine that I've certainly put through its paces. However two days ago I had an issue with the iMac suddenly slowing down to a crawl. I had the 3 yr warranty so after much time spent trouble shooting here, I gave up and contacted support today on the live chat, and within 20 mins, a pick up for tomorrow was arranged for the tech guys to check out the problem. Embarrassingly, when doing a final test before boxing, this time with no ethernet cable attached, the iMac sprang back to life, and back to normal. Sheepish email of apologies to Mac Store UK sent cancelling the pick up. But you have to give it to these guys. Like the title says, excellent product, and 2yrs later, they proved to have excellent support. Throughly recommended!

"Dishonest & Unreliable"

Unsuccessful: attempt at buying a new Mac Studio

Misleading: delivery estimates that change once your payment has been taken.

Abysmal service: multiple missed delivery dates and my order was never delivered.

Poor communication: expect emails to go unanswered.

Dishonest:

- Jon gave multiple assurances that Parcel Force had already collected my parcel from the UK Apple Distribution Centre and he was waiting for a tracking number.
- He said the tracking number is always provided on the morning the order is to be delivered.
- When I requested the confirmation email Parcel Force had sent him Jon was unable to produce it.
- When I contacted Parcel Force directly they made it clear that a tracking number is always immediately available the moment a parcel is in the system.
- This proved that Jon was being dishonest so I contacted my credit card company to cancel the transaction knowing they would also require him to provide proof of shipping.
- 30 minutes later Mac Store UK refunded my purchase and then Jon sent an email stating:

“I’ve spoken with ParcelForce and they have been unable to deliver the item today due to an internal process error”

- This nonsense sounds plausible if I hadn’t already learned the truth from Parcel Force.


* * *

I have no idea if Mac Store UK provides working/faulty/grey imported/legitimate Apple equipment.
I can say however that they knowingly mislead their customers and you should allow room for disappointment if you still choose to shop with them after reading this.

Good luck.

"Be wary of delivery times. Disappointing outcome."

I don’t normally leave reviews but I’m that ANNOYED I’ve decided I need to let people know of my disappointment with this company.

I ordered a laptop through apple because they provided an arrival date end of April, however when they started processing the order it was suggesting a June delivery... I found a similar model to what I required on Macstore UK, they were displaying 3 laptop models, all the same, on their site with a 22nd - 25th April delivery date. I cancelled my apple order and purchased through Macstore UK, thinking they had 3 in stock. Even my order email states April 22 - 25 delivery. All looked good.

I emailed Macstore uk on Friday to make sure my laptop was on track however, they cannot provide me a delivery date for my laptop and instead provided me an option for a lower model or a refund. I need this laptop desperately for a work project so this is causing bad disruption.

They provide you a delivery date but it’s not actually anywhere accurate (well they can’t give you a delivery date), its pure false advertising. So be VERY WARY when ordering through this site.

I’ve asked for an expedited delivery date. I’ll feedback on how this goes. I’m quite happy to remove this review if they pull through.

Update: I've been given an estimated delivery date of 25th May, 1 month later than the proposed delivery date on my order email.

Update 16 May: Still no comms on the arrival of my laptop, considering the estimated delivery date is 25th May. No compensation has been offered.

Update 19th May: No response to my email on 16th May. Considering my estimated delivery is 25th May, I'd be expecting a delivery notification imminently. It's getting beyond embarrassing.

Update 19th May: Email received today. Goodwill gesture has been provided for the inconvenience. Laptop is still estimated for 25th May delivery.

Update 24th May: Chased again because I haven't received any delivery notification. Macstore UK have told me Apple Distribution have now pushed back my delivery date to 6th June, with no explanation. Trust me, be very hesitant when ordering a new Macbook from either Apple or Macstore UK.

Update 2nd June : Chased again on 1st June due to no delivery notification for 6th June. No answer from the sales team.

Update 7th June : Another estimated delivery missed. Still no laptop or notification on delivery. I've had no response from the sales team.

Update 13th June: Chased for an update on the 10th June, still no reply since the 24th May.

Update 15th June: I've been informed (with apology) my laptop is arriving tomorrow.

Final: Laptop has arrived in good shape. If you're looking to buy a customised (e.g additional ram) apple laptop, I'd suggest you give the company you're buying from a call to confirm the delivery date is viable. Unfortunately for me the website was showing incorrect delivery times. I'm just glad I now how my machine.

"Hidden defect & no goodwill gestures after guarantee"

(French marketing division)

BE CAREFUL ! Dont buy because of hidden defect or ask a lot of precisions !
I purchased a refurbished "Perfect State" Mac Mini 2018 on late december 2020 and it bricked 1 year and some month later, because of... unofficial RAM.
The unofficial RAM was not mentioned on the description of the product.
And now I must pay 600€ for official RAM replacement. Because they didn't provide the official RAM replaced when sending the product, and they didn't want to send me after the guarantee expired. And no goodwill gestures either (only "Talk to the Market to have something better (than a ridiculous 5% coupon on the Market)")

"Great after sales customer service from…"

Great after sales customer service from the MAC Store.
We bought a reconditioned iphone XR from them in December 2021 but we hadn't actually opened it and tried to use it until last month. When we switched it on, the screen had a mind of its own and it had what looked like internal scratches all round the edge of the screen. Jon was great, we sent videos/photos and he asked us to parcel it up and return it to their technicians and he asked them to deal with it as a priority. It was all fixed and back with us within 2 weeks with a new screen fitted under the warranty.
I knocked a star off because ideally it should have been checked it was all in working order before being dispatched to us initially but all good now and received great after sales customer service.

"Great after sales service even after a year!"

I bought my IMac from Mac Store UK at the end of 2019. It was brand new Mac from Apple and MSUK upgraded the fusion drive to a superior SSD drive. It was running fine until I upgraded to Monterey and suddenly I was getting all sorts of issues that I just couldn't find a fix for and I spent far too much time on it, trying to find answers online. I even contacted Apple support who were helpful to a point but said they could not offer help with the SSD drive because they didn't fit it. So I contacted Mac Store UK and they offered to take it back and have look at it. I arranged courier and sent it back and they had it fixed and back to me within 3 days which was great. Its' all working as it should now. Shout out to Jon who was very helpful and did his best to find a solution and big thanks to their tech team for fixing it so quickly!

"I have already second MacBook Pro from…"

I have already second MacBook Pro from Macstore UK. First was 2016 late A Grade, marvellous condition. Second 20018 mid Mac Pro, B Grade, it's looks like brand new. You can't go wrong with this supplier, strongly recommend to all. Only downside is delivery , taking a longer when you expect but who cares if afterwards you get decent Mac lol.