"Super-fast delivery of chiminea…"

Super-fast delivery of chiminea arriving intact and the delivery driver very friendly

"Clean Chimnea…"

Quick delivery which much appreciated as for a friends 50th birthday present.
It’s an XL chimnea, perfect size and love it.
Similar to one I have had for years but has now broken so will probably order one for myself too now I’ve seen this one.
Really impressed about lack of packaging - especially for something so breakable but shows it can be done!!!
Pricey but hopefully quality will shine through!

"Oak tree wrought iron bench"

The bench arrived very quickly, was well packaged and delivered by a very pleasant young man.
We haven’t assembled it yet, but it looks straightforward, and the oak tree back looks amazing.
Thank you very much
Mrs Renée Joyce

"Just purchased a gardeco azteca…"

Just purchased a gardeco azteca chiminea. Great product, received very quickly and delivered by one of their own drivers, even tho purchased from a third party. Obviously delivered with care as only wrapped in cellophane. Followed the curing instructions and now enjoying a cosy evening by the chiminea and no doubt many more to come. Not cheap but you get what you pay for........ Quality and great service. Highly recommend.

"Very poor service. Avoid this supplier."

Waited in all day on the day they promised delivery of an XL Chiminea. No delivery, no call, nothing. The email said between 09:00 and 17:00. Just after 17:00 I called and there was a voicemail that didn’t take messages.

Next day I miss three calls before 09:00 and find a voicemail when I woke up saying ‘I’ve left it outside your gates near a bush.

I walk out to the road to find it next to the bush, without a box! This was a present for somebody and having no box is less than ideal for transporting it to them.

I returned the missed calls from the driver and he explained he was stuck 100 miles away in traffic yesterday, though clearly didn’t see fit to call me.

I called Gardeco to complain about waiting in all day, then receiving something roadside without a box. The representative said that he’d talk to his manager. After doing this, he came back and said ‘sorry, there’s nothing we can do… except say sorry’.

Companies with poor service like this, deserve to fail. Of course there was plenty they could do, other than acknowledge a mistake. They just weren’t inclined to think in a customer-centric fashion.

"Avoid this company"

Avoid this company
I purchased a product from them that was faulty.
I called them they said take pictures and we will send another one out.
Never received it
Have emailed them numerous times
Most times the voice mail says " Unable to take your call "
When someone answers they promise to sort - Doesnt happen
AVOID

"After 46 days with my no response back…"

After 46 days with my no response back to an email or voicemail, I am far beyond angry.
This customer service is not acceptable and maybe you should consider whether you ought to run as a business.
What is shocking is that we’re not the only customer to be ignored, Trustpilot has quite a few angry customers with similar issues which you’ve failed to respond to. Your website clearly stats that the Chimalin range comes with a 5 year guarantee which you should have the decency to respond to all customers where they have/are facing an issue with a Chimalin product. If you can’t be arsed to deal with customers, don’t run a business. I would say I look forward to a response, but since I’ve not had one in the 46 days I’m not going to hold my breathe.

Potential New Customers - Beware or Run!
Traders - You may also want to run!

"Substandard clay that is patched up and sold for £200"

I had my previous chimenea for 20 years and after it cracked in a house move I bought the Gardeco Timor in mottled grey. I placed sand in the base and started with small fires to season it. Very soon it cracked. The grey paint was not heat resistant and began to turn brown; bubble and peel off. When lit, tarry streaks appeared where the chimney met the body. Having been undercover all the time I have had it, I uncovered it today to see that the paint had turned to dust and upon washing it I uncovered substandard, cracked clay which had been patched up and painted over. The dark streaks I suspect were from some kind of glue to fill in the cracks which were apparent under the paint . For the price of the item, it is shocking. How a hugely substandard item can be patched up; painted and sold for £200 is utterly appalling and just how quickly it deteriorated reflects the quality.I am hugely disappointed and cross with myself for being taken in by spending such a large amount of money on it.

"Well I wish I had read these reviews…"

Well I wish I had read these reviews before buying.

CHiminea arrived cracked and was promised a new one by Isabel Harris.

Now no one will answer my call or emails.

Fraudsters.

"Very bad customer service"

Very bad customer service. Bad communication.
Ordered chiminea. after 2 weeks i had to call I was told it is on the way I should receive by the end of the week. Nothing received. Called again I was told it is with courier but we will check and call you back. No one called back.
Called again I was told the order has been cancelled as out of stock. After 4 weeks of placing the order and given conflicting massages I found the order had been cancelled. I received no refund yet.
Most of the time they don’t answer the phone
Please avoid. Discussing service