"Loverly clay chimneas"

Ordered clay chimney, it’s arrived and looks amazing. Thanks

"Broken promises"

I ordered a chiminea in early March which was in stock. I emailed and phoned them numerous times to find out when it would be with me. Eventually had a response they promised to deliver Monday never turned up then it was Friday that didn’t happen. Each time a different excuse so I gave up and asked for a refund. I think they only care about their main retailer customers and shouldn’t sell to the public.

"terrible product"

Bought a chimenia at the beginning of 2020. After it finally arrived I set it up and followed the instructions, I have had chimenias before. I noticed after a couple of weeks it cracked all the way around. It took months to get contact from them. Finally in about June they said they would replace it. 2 months later nothing after telling me it would arrive within a week. I kept contacting them only to have another person say that all chimenias crack and this is perfectly normal. It has now totally fallen in half. STAY AWAY, they do not take any responsibility for what is a poorly made product. I will have to take my case to trading standards. Very unhappy.

"Steer clear of this company"

Ordered a mexican clay chiminea which arrived broken in the box The delivery company all but threw it off the back of the vehicle no wonder it was broken. Took photos and emailed Gardeco straight away,to be fair I had a response that day saying do I want a refund or replacement. That was the last contact I received no end of emails and phone calls all to no response.Had to get refund off Paypal in the end very disappointed

"Mexican Chimnea"

Ordered Mexican Chimnea and delivery came a week later with cracked top. Contacted customer service, sent few pictures and week and a bit later got new Chimnea delivered. I think company is small and trying their best in these times. Wanted to recommend them, due to several negative feedback I found on Trustpilot.

"Ordered a chiminea from them and…"

Ordered a chiminea from them and several weeks later i'm stil waiting. Contact is impossible as no one answers the phone , nor respond to emails. Would not recommend due to the poor service.

"Gardeco Clay chiminea"

I bought a gardeco Clay chiminea in May, followed the detailed instructions meticulously only to discover it has fallen apart, £143 later! The company seem to be happy to absolve themselves of any responsibility. Steer clear folks after sales very poor in my experience.

"A COMPANY THAT HAS NO FAITH, AND TREATS END USERS WITH CONTEMPT"

I had exactly the same disgusting experience of this company as the reviewer before me. I bought a 4 Elements Clay Chimenea from Amazon and it cracked within a week. I contacted Gardeco to request a replacement, and they asked for images of the problem. The email I received from them was curt, but I decided to ignore this and sent them the requested images in the hope that they would come good on their obligation.

The email reply I received, after waiting 5 days, was a complete load of utter nonsense. Apparently the defect in my chimenea was my fault. I had mistreated it, causing "thermal Shock" and "water damage". Amazon have agreed to refund my money and take it up directly with Gardeco, but from now on I will never buy another product made by this cynical company

"This company produces clay chimeneas which will break after the first fire."

Do not buy a Gardeco clay chimenea. I bought one from Chimeneasonline.com and followed the long, explicit instructions to the letter. After the first fire it cracked and broke into 3 pieces! I sent photos to Chimeneasonline, who conversed with Gardeco, who claimed that I had over fired the Chimenea and caused "thermal shock". Therefore it was my fault and so would not replace the faulty, broken chimenea. My last chimenea was bought from Homebase and lasted 7 years. The Gardeco chimenea lasted one night. Do not buy clay chimeneas from Gardeco... it will crack and break and they will not replace it.