"Very poor customer after sales service."

I have an Eastbrook Andelle wc, cistern and soft close seat installed. After a very short while the soft close hinges failed to hold the seat adequately. Tried to order spare hinges but they're apparently not available so it's £60 plus for a new seat or just put up with it. Great customer service eh?!

"Started good but ended dreadful"

Although I haven't used this company for several years, it mght be useful to recount my experience. I bought lots of stuff from Eastbrook for several years without major issues.
I retired from the plumbing trade about 8 years ago and one of my last jobs was installing a shower, basin and wc in a small retirement bungalow. The corner pivot door enclosure was on a rectangular tray and used an extension panel to complete the fix.
It was flimsy from the start and became unusable after 6 months. The panels flexed, the door sagged, the seals failed.
As with many reviewers, the response from the sales department was abysmal. Every excuse under the sun was trotted out, but the reality was that the product was expensive tat. They sent an 'engineer', twice. Each time he actively sought out irrelevant out-of-true walls and tray, and refused to acknowledge that the enclosure was flimsy and poor quality. The door seal failure was apparently caused by my customer holding on to it too much when entering the shower. Eventually the merchant from whom I bought the items became involved and I received a refund. But what a farce.
The woman who fended off my phone call requests for assistance was wholly unpleasant. Perhaps she is still working at the same job.
Beware! My advice is buy elsewhere.

"Do not buy an aluminium panel radiator…"

Do not buy an aluminium panel radiator from this company when heating up it sounds as though it is being hit with a hammer, when contacted Kyleigh explained that this was perfectly normal as it expands when hot water is run through it really!! they were totally disinterested and offered no resolution.

"Appalling experience"

Appalling company to deal with. Bath delivery was arranged for a Friday, no bath turned up, no call from Eastbrook to tell me so I waited in all day for nothing. Delivery driver turned up Monday morning out of the blue (very lucky to catch me in). Speaking to the driver, turns out he had picked up the bath at 04:00 that morning, so no doubt someone new it wasn't coming on Friday and there was another cock-up on the same delivery run that day. Left a voicemail over the weekend, but still no call from Eastbrook so I called them - obstructive attitude to say the least. Still no call back - NEVER again. If you take my advice you'll check with your bathroom retailer to make sure they don't use these morons for delivery!!

"Avoid"

Bought three shower valves through our local bathroom supply company. All three started to fail within a few weeks of installation. Eastbrook tried to blame our installer - a local plumber with an excellent reputation. As they would not deal with us directly our installer and supplier had to fight with them for a solution. Eventually got them to send out an engineer who basically confirmed they were not working but was unable to give a satisfactory explanation. Every excuse given did not stack up. Eventually got three new valves sent out but not confident they will last. The product is poor quality. Be very wary.

"Do not use"

Do not use
Ordered bath told,delivery early June still waiting not good enough 8th week cancelled order ,never ever use again.

"How to judge customer service"

As a branch manager for a successful independent plumbing and heating merchant with a prosperous bathroom showroom. I am in the fortunate position to display and endorse any brand as I see fit too as my management believes I know my clientele the best.

If all of of our other supply chains were as supportive, efficient and willing to see us succeed as much as the Eastbrook bathroom Co. then my working day would be simple. From their motivated and sincere company representative to their compassionate and polite telephone sales team and after sales service through to the efficient in house delivery service delivering in their own transport three times a week to Cornwall, which is something special compared to what we are used to in the south west. Not to forget their wide and varied range of product which offers an immense selection to cater for a wide range of budget.

I have read reviews of personal experiences reflecting this company on occasion in a bad light. I have personally dealt with this firm for the last fifteen years. Has everything always been 100% A1 the first time, no. But it is rare, with an eagerness to put things right, which is how you SHOULD judge and rate a company.

"Some years ago I purchased goods from…"

Some years ago I purchased goods from Eastbrook for my 2 bathrooms and cloakroom from a local retailer, who have since ceased trading. On the basin tap in the cloakroom there is a plastic washer that holds the top of the mono mini tap secured. This has broken. I emailed Eastbrook and got a short and shrift reply saying they do not hold spares for the tap. I telephoned them and the assistant told me the same story and that I should go to the administrator for the company that had ceased trading. I asked could they not contact the manufacturer of the tap on my behalf for a washer. I got no response. I asked to speak to the manager and was told that they were busy and that it would not be the same day. I am still waiting for a call from them.
Awful customer service

"This company is a complete nightmare"

This company is a complete nightmare. They have used ever excuse in the book to fob me off. Promising me parts since December 2020. I have had a leaking shower since August/September last year. They sent the wrong parts out, then sent different parts of a different make of shower. They have used the excuse because of the pandemic and Brexit not being able to get the parts. It turns out that my shower has been modified with new parts that do not fit my shower. I was told I had hard water which has caused the problems? How could they possible have any idea of my water?? My water is in a soft area Also, that I should have my shower serviced every year by a plumber. The plumbers I have spoken to have never heard of this statement and had a good laugh. STAY WELL CLEAR OF GETTING ANY OF YOUR GOODS AND PLUMBING MATERIALS FROM THIS COMPANY. THEY RETAIL THROUGH MANY TRADERS. SO CHECK WITH THE TRADER TO SEE WHO IS SUPPLYING YOUR GOODS THROUGH. BE WARNED

"Poor Quality"

I have used Eastbrook products for many years, spending thousands of pounds each year for my customers bathrooms.
Eastbrook products have become expensive and poor quality, you would expect for the price that their products last more than 2/3 years but they don't.
I have customers form 10 years ago that the products look like new, but this is no longer the case.
I am now looking for other suppliers that are better quality. If you are thinking of buying Eastbrook products. DON'T.