"Great helmet"

Quick and efficient shipping of my daughter’s helmet — and a lovely helmet it is. Fits her very well and she is quite pleased with how it looks. I love how protected her head is! Thanks for a great product and quick service.

"Thank you for the credit towards a new…"

Thank you for the credit towards a new helmet for my daughter after a few falls.

"Excellent product and customer service"

I had a serious fall off my horse and contacted the company to inform them of the accident. True to their word, I received empathic communication and was issued a gift certificate to replace my helmet at 1/2 price. Not only was I protected from a potential head injury, but I was also ensured continued protection by getting a replacement at 1/2 the cost. This company truly has customer satisfaction and safety as core values!

"Excellent product/service/value."

Excellent product/service/value.

"Hands down the most comfortable helmet…"

Hands down the most comfortable helmet out of the 4 brands I have tried. I actually forgot I had it on and wore it from the barn into the house. Hoping not to ever test the MIPS system but glad it is there.

"Wonderful and very comfortable helmet"

Wonderful and very comfortable helmet! Love it.

"Not a great first impression"

Received an email for 20% off and even though I had to take a pay cut due to Covid-19, I decided to order a new helmet since mine was recently involved in a fall. The helmet came in record time but sadly, it didn’t fit right. Since there is only a 14 day return policy, I immediately emailed per the return instructions. Then a few days went by with no response and I called and left a VM. Then a few more days passed and I emailed again. Then a few more days passed and I called and left another message. On day 10, I posted on an equestrian FB forum and found out that Trauma Void and Back on Track are owned by the same parent company. I forwarded my email thread to the BoT contact asking for assistance and immediately get a response from BoT and then not much later, a response from TV. I was going to exchange for a different helmet with a deeper profile, but have decided to search for a company with better CS. This is my first interaction with TV and I’m very saddened as I ski and bike in MIPS technology so want to ride in it as well and there aren’t that many MIPS riding helmets on the market.

"Very pleased with the great service and…"

Very pleased with the great service and fast shipping. Just bought a second helmet and couldn't be happier with this fine product! Thank you Trauma Void.

"Terrible CS once product purchased"

You were not responsive to my calls, emails re: questions I had about fit of helmet I received. You cut me cold once you had my money for the product

"Safest helmet available"

Super safe helmet and very comfortable