"Nice product but very rude customer service"

Having recently used the Memorial Card shop for memorial cards following the passing of my father, I was left very disappointed (and horrified by the lack of customer service and professionalism) and would not use again.

Firstly and positively, the ordering of the memorial cards was very easy. All images and content were uploaded and a response was received very quickly showing what the print would look like, which was great. This process was quite impersonal and very transactional (feedback already given prior to receiving product) but the end product looked great!

The product was received much quicker than anticipated. Visually, the product looked beautiful and the colours were of great quality.
Unfortunately a month later at the earliest possible date to distribute, I then realised that the 8 out of 25 were incorrect and had another persons picture on them!

A mistake at such a sensitive time is obviously distressing but this was made more irritating by the responses received when I emailed them to notify them of the error. I was given an apology along with statements to say that these all should have been checked on arrival like purchases from “other retailers” and that it is “not humanly possible” for them to check all the orders. I wrote back to express my dissatisfaction at the response and to say the error was at their end and not mine, I assumed having checked the first ten or so that the rest would have been the same! (lesson learned!)

Had the response have been more sincere and simple, stating: we are very sorry for your incorrect order and will rectify straight away, that would have been fine but cheeky responses is not the way to go when dealing with a delicate purchase which you are aware is not about a happy occasion (and also when this is not the first review pointing out rude responses).

When I called out the attitude and said it was unprofessional and unacceptable to place the blame on me and accept none, the response was “Not sure why you only checked part of a such a small order, which simply makes no sense at all.” It is disappointing to think that some of my order is with another person who is undoubtedly as disappointed as I am by this error. However small the order may be, there is no justification for such rude responses. I find it hard to believe that many customers check every single card in their order, regardless of the size of the order.

The company did send me out 8 correct cards in the post following this exchange so they did rectify the problem. I never asked for nor desired any reimbursement for the errors, I just wanted the problem acknowledged and dealt with professionally and sensitively.

Do check EVERY SINGLE card, whether it be 25 or 225!

"Excellent Service and Product"

I recently ordered memorial cards and was extremely impressed with the entire process, from design to delivery. The design team was responsive and helpful, ensuring that the finished product reflected my wishes perfectly. The printing quality was exceptional, with sharp images and vibrant colours that truly honoured my loved one's memory. The delivery was prompt, arriving exactly when promised. Overall, I highly recommend this company for anyone looking to create a beautiful tribute to a loved one.

"High quality printing for the memorial…"

High quality printing for the memorial cards.

"Excellent service and easy to create…"

Excellent service and easy to create the memorial card highly recommended

"Mary Lonergan"

Everyone I spoke to was professional and helpful. The finished product was beautiful.

"Easy, Fast, Responsive and Personalised."

Creating a memorial card can seem daunting, but they have setup a process online that is so easy, fast and responsive that I believe almost anyone could create a great card and save it to their account to be printed when they are required.

You also have a lot of flexibility to personalise everything so that you can truly make something that reflects who the person is.

If you don’t feel comfortable with making it yourself you can use one of their designers and you always get to see a PDF proof of the design first so that you know what you are going to get.

I received the cards before schedule on a high quality glossy card and with envelopes because i ordered over 150 though you can order as little as 25 I think. I was very happy with the way they turned out as I didn’t want something too impersonal. Very professional and customer focused business.

"Excellent and prompt service"

Excellent and prompt service, beautiful cards of memory

"Easy to use online"

Easy to use online, plus very helpful service on the telephone too. Great quality memorial cards, with excellent customer service throughout.

"My mum's memorial cards and bookmarks…"

My mum's memorial cards and bookmarks are lovely and finished to a very high standard. The process of ordering was very straightforward and the service was excellent. My package was delivered very quickly once my order was finalised. Thank you.

"I found a very hard task made more…"

I found a very hard task made more manageable by the information and help given to me by the memorialcardshop personnel.