"The price is good"

The price is good.
The packaging, and the delivery good.
The product is really good quality.
100% recommended.

"Terrible product and awful customer service"

When my joiner (who has 32 years experience in his craft) came to fit the handle on my cupboard the screw snapped inside the casing. I sent a photo to TheHandleStudio asking them to please send me out a replacement and got, as many others have acknowledged on here, a very passive aggressive reply from Jan Bevan blaming my fitter for the broken handle as it couldn't possibly be the handle itself.

They tried to say he must have used a mechanical screwdriver and this is how the screw broke, but when I replied telling them he is a very experienced joiner and used a manual screwdriver they changed their response to the fact that it was still user error, mechanical screwdriver or not!

My joiner has previously fitted 2 other handles on another cupboard with no issues whatsoever so I know for a fact that the issue was with the handle and not with the fitter.

I've taken advice on this and lodged a formal complaint and am taking this up with the consumer ombudsman as this complaint has been well documented in writing and their poor customer service is plain to see. Beware of buying from this company, they seem to have no regard for customer service whatsoever. Know your consumer rights - according to the Consumer Rights act 2015. This is the actual advice I was given by a professional agency: "Don't be fobbed off! Under the Consumer Rights Act 2015 it is the responsibility of The Handle Studio to put the situation right. Don't let them tell you they can't help as you're out of warranty or blame the manufacturer."

"Excellent product at a good price"

Excellent product at a good price. Fast delivery. Recommended

"Really fast delivery of some kitchen…"

Really fast delivery of some kitchen cabinet door handles. Very well packaged. They totally changed the appearance of my kitchen. Would definitely buy from again.

"Spurious delivery information.... READ SMALL PRINT"

Ordered some kitchen Handels based on the 1-2 day delivery slot.
Apparently in the small print in the T & C's which you tick after reading, it says thats from dispatch.

The order acknowledgement i received states Premium delivery 1-2 days.

Order went through Sunday afternoon. They said they should recieve them on thursday and then 1-2 days to dispatch them.

Therefore 1-2 days delivery is more like a week.

They Should change the way the delivery times are presented and displayed.

I've had to cancel my order and source from elsewhere.

Customer service rather patronising aswell, wont be using again i'm afraid.

Positive and negative feedback given to assist others, see my other open and frank reviews.

"Amazing customer service"

Amazing customer service! Really went the extra mile. Beautiful handles also- really finished off my kitchen!

"Terrible customer service"

Terrible customer service: Handle with Caution!!!

I ordered wardrobe knobs from The Handle Studio, but didn't receive my full order. I got a passive aggressive reply back about how it couldn't be their mistake, and they found mistakes nearly always to be the fault of the customer. They refused to help recify the problem. I wouldn't recommend this company. The knobs themselves, like other reviews have said, didn't match the description. Handle with caution with The Handle Studio.

Following the reply from The Handle Studio, I would like to add, hopefully you can see from their reply, they are accusatory, and aggressive. They didn't supply the full order and will not take responsibility for it. It's not a lot of money, but the principle of them not wanting to help a customer.

"Website wouldn't let me give 5 stars"

No hiccups whatsoever, providing you supply correct measurements, service is excellent as is delivery, in my case Royal Mail.

"Great service and helpful staff"

I cannot fault the staff and the service here. They gave me plenty of helpful advice regarding the door handles I needed as there was so much choice. I placed the order which arrived quickly. I would definitely
recommend them.

"Excellent customer service"

I find the customer service here excellent. I needed a replacement screw and knob which ordered and happy to pay for. I wrote on the order that the screw was no longer gripping the knob and it was less than a year of installing . I got a call the same day to refund my payment and replacement sent free of charge . Excellent standards