"Excellent service!"

I made a order of polished chrome knobs, they came the next day packed excellent and look great! Will buy from again.

"The Handle Studio"

The company would not supply the correct or replace the screws supplied with our order. The screws in question were not fit for purpose.

When I called the office to discuss the matter the lady had no emotional empathy and was eventually rude when challenged.

They were really happy to charge us more money and send out the correct screws.


I would not recommend this company. The fully do not deserve their 3.9 score on Trust Pilot.

"Disappointing customer service"

Disappointing customer service. My husband and I were delighted with one of the products we had ordered but another product that was described as having the same finish did not and therefore was a poor match.
I contacted The Handle Studio, asked for an exchange and said we would not expect to have to pay postage/return charges.
I was advised that items described as having the same finish may vary. I was guided to a different item that I was advised would be a better match and that it showed on their website as a 'related product.'
I checked after my call and this was incorrect - it was not shown as a related product. There was nothing to match these two products.
I contacted the company again and was sent a link to their T&Cs - scroll down near the bottom and it reads that certain finishes may vary from their description.
Why would a customer be expected to read all these when placing an order unless they had a specific concerns?
We would be very wary about using this company again.

"Almost perfect"

Almost perfect. Great range, fast delivery, well presented and allow for samples to be sent and returned easily.

Only improvement would be the inclusion of live stock levels so that you can limit your view to the handles that can be supplied in sufficient number for your project.

"Top quality cast iron door knobs and…"

Top quality cast iron door knobs and cup handles. Look and feel fabulous. Competitively priced. Excellent communication. Next day delivery. Highly recommend the Handle Studio

"Great items at a competitive price."

Great items at a competitive price.
Website was easy to use.
Ordered and delivered quickly and correctly

"Unclimate friendly attitude towards returns"

Ordered a sample handle, which looked good, however ultimately decided not to use. I appreciate that as it took a while to decide, I was outside of return window, but The Handle Studio did not even consider even a partial refund, not even offered to just pay postage for the refund so they can resell, so my handle will now go to waste (I will try but doubt I'll be able to find a new home for this single handle), which I think is not a climate friendly way of doing business, and I think this alone merits the one star.

"Absolutely great customer service"

Absolutely great customer service. I was unsure what size knobs to order for my kitchen. I phoned up and the lady who helped me was really helpful, advising me on size and finish.

My order of samples came really quickly and well packaged. I shipped back the ones I didn't want and got my refund back really quickly. I then placed my main order for the handles I had chosen.

I've used them twice now - once for kitchen handles and once for bathroom handles. They have a great range of handles online.

The only slight improvement that they could make would be to display pictures of the handles in situ on a cabinet door. When I received my sample handles it was immediately obvious that I didn't like some of them. If I'd seen the handle in situ on a cabinet door I could have got a much better idea of the relative size of the handle and how it would look. This would have saved me ordering quite so many samples. A small detail though!

"Excellent company"

I have ordered from The Handle Studio a few times now. The service they offer is great. Delivery is quick and the handles are lovely.

"Fantastic selection and great service"

Fantastic selection and very easy to order samples. I ordered them, they arrived swiftly, I could choose which I wanted to keep and was easily able to get the refund code to send the rest back. The refund was then processed within three days of my having posted the box back. Can't fault them - really happy with my handles and the service :)