"Underperforming Pension"

Needs more communication about why performance is poor.

"Long Drawn Out Transfer"

It took forever to get the funds transferred, emails would take 2 weeks to even get looked at, then if there was a problem it took another 2 weeks to tell me and so it went on, when I rang up I was told there was a problem opening my application but it was now ok, then weeks later I was asked to complete another different form, it took over 6 months to get this one simple transaction completed.

"Everything was explained brilliantly"

Everything was explained brilliantly, very easy communicating with . Dealt with all my queeries and transactions effortlessly and quickly .

"Can’t get on account, wouldn’t send verification code."

Unable to log in to account, no verification code sent.

"The worst user experience"

The worst user experience. You just cannot login to the web portal and would never get the authentication to your mobile phone.

"Started new pension with evolve"

Started new pension with evolve
Site easy to use and clear
Calculator is useful too

"Never heard of them ?"

I received a email asking to rate evolve pensions on trust pilot today. I’ve never heard of this company or had any dealing with them.

"Customer services slow response"

Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to have a number you can call so you’re stuck with a long wait. Apart from that the online portal is ok, I haven’t benchmarked their fund performance and fees to others but expect it’s in line with the average.

"pensions"

well just had my investment moved to another provider not happy they took too long univesting it i lost a lot of money not happy

"Don’t use it"

Hardly or never replying to emails. Impossible to get on the phone. Unhelpful for private person.