"I sent a query via email and have yet…"

I sent a query via email and have yet to receive a response.

"very good the lady i spoke to was very…"

very good the lady i spoke to was very good she helped me a lot and talked me through what i needed to do thank you fore that.

"My pension."

Absolutely brilliant service and a highly recommended pension company. Thank you.

"Pensions"

Easy to use and navigate

"Difficulty to Register"

On initial registration 1/07/2022, I experienced some difficulty to register. I contacted "Evolve Pensions Administration", and had it sorted the same day.

"Hadn’t logged in for a long time"

Hadn’t logged in for a long time. Great on-line portal

"I have emailed 4 times asking about…"

I have emailed 4 times asking about this pension that I haven't set up.
They haven't sent me any log in details or anything.

"Getting responses is very slow"

Getting responses is very slow
Bad trouble loggin in
Finding information not easy

"Terrible customer service."

Terrible customer service. Either don’t reply to correspondence or take forever to reply. When they do it is with useless information which only serves to put you at the end of the admin queue again. So glad I gave transferred out - unfortunately my new employer uses them so will have to go through the terrible experience again

"Poor pension management"

Feel managing of pension is poor and to change plan and charge more is not appropriate