"I had to get a finance advisor"

I had to get a finance advisor, to fill in the forms Evolve sent me. Difficult to understand. I've sent email no confirmation you received it.

"Ongoing They don’t answer phone and…"

Ongoing They don’t answer phone and don’t answer emails

"Online portal not working so had to…"

Online portal not working so had to ring, even then I cant give my investment choices on the phone. I need to fill a form in online, but this cant be submitted online, it needs to be separately e-mailed so my personal details need to be sent in an unsecured manner. Investment choices are limited. And I shouldn't need to have to make 'no change' notifications just because the trustee decides to change the default and gives members just one week to respond. No idea if my form has been actioned as there has been no acknowledgement. Overall a pretty poor service

"I’m not with evolve pensions.you took…"

I’m not with evolve pensions.you took money from my wages for a few months even after I contacted you to state I had opted out the first month you started taking it.I have since contacted you several times and you refused to pay it all back and now it’s gone past the time limit allowed so you purposely ignored me emails and calls so you wouldn’t have to pay it back.I have asked for it to be transferred to a different company and you wouldn’t allow this either.so now you have over £500 of my money and won’t give it back

"I have given a low score because i…"

I have given a low score because i asked a question almost 2 weeks ago but still haven't re ieved an answer

"Gave up trying to transfer this pension…"

Gave up trying to transfer this pension to another

"evolve pensions never reply to queries…"

evolve pensions never reply to queries relating to pensions

"Experience with phone operatives"

Had a good experience on the phone, friendly polite and helpful,

"Very frustrating trying to contact."

Tried daily calling the number supplied. Automated reply,voice mail inbox full, e-mail sent ,no reply.Finally spoke to a person,from then on ,very informative and helpful,just the initial attempt trying to contact Evolve was very disappointing,as were the posted reviews of other people's experiences.

"They talking my money off without my…"

They talking my money off without my permission.