"I place an order over the phone with a …"

I place an order over the phone with a employee to make sure everything was in stock for some tires and a bell for my bike. I was told that both items were in stock and would arrive within a week from my purchase. I was sent an e-mail 30 minutes later that stated the bell was back ordered and how I wanted to handle this issue no real big deal. The main item I wanted were the tires and they blew that part as well It took almost 3-weeks before I received them and the only reason they arrived then was they sent them second day air . Someone dropped the ball on the order it was a bad experience with this order sorry

"The completely wrong item was shipped …"

The completely wrong item was shipped to me. I emailed web services over two weeks ago about getting the proper item, and no progress has been made. I asked for a refund last week and have gotten no response.

"Very responsive"

Very responsive, fast delivery and excellent merchandise.

"I don't typically order from sources …"

I don't typically order from sources that do not order free shipping and returns. The process was smooth enough but costly in both time and money to return and exchange for the proper size.

"Good experience"

Easy to order, fast delivery

"I received the order in a timely …"

I received the order in a timely fashion. the item was at a good price. I was surprised that is was spending close to $300 and could not get free shipping that is why I could not give 5 stars.

"Very happy with the ease of ordering"

Very happy with the ease of ordering, quality of the product and how fast my scooter shipped.

"Easy ordering"

Easy ordering, fast and the perfect helmet.

"What a bargain for a great bike!"

What a bargain for a great bike!

"I live in Michigan and somehow found …"

I live in Michigan and somehow found their website when looking for something ski related. Since then, I have ordered everything from them for my whole family. I have called them on the phone, they are so knowledgeable and more than happy to spend time with you to make sure you find the best thing for your needs. At times I have ordered several (jackets for example) and I just send back what doesn't work. The items I order are to my door within a few days and shipping back is extremely easy. Furthermore, their prices are very fair, competitive and most of the time they are the best deal!