"The window mirror we bought was…"

The window mirror we bought was extremely beautiful 😍. Little heavy in weight made from solid wood. It was very well painted.

"I ordered recycled silk nightshirt"

I ordered recycled silk nightshirt. It's very soft and cosy. Same as described on website. Love the branding of the product.

"Diabolical"

Diabolical. 2/3 of first order was cancelled for no reason and rest took forever to arrive. No apologies or reason. Ordered an additional cover to make up for cancellation and paid in full. That has never arrived although they said it was delivered. No proof delivery and don’t answer e mails. They kept my money and I have nothing. Really nasty experience and sm left with one cushion cover that matches nothing and £39 out of pocket. Do not use them.

"I bought pink hand painted mirror for…"

I bought pink hand painted mirror for first time from B&Y. It arrived very quickly, price was low as compared to the other brands.

"Was very confused after reading…"

Was very confused after reading trustpilot reviews , still I ordered handpainted kitchenware , I loved my both of the sandwiches tin. Quick delivery and good customer service.

"Beautiful handwoven jute rug"

Beautiful handwoven jute rug. It was discounted and very good price. Will Definitely shop with them again. Truely recommendable..

"Very poor customer service"

Very poor customer service. I purchased a number of cushion covers, which are very beautiful, but one had a faulty zip. I rang the number given on the website, a mobile number, the man who answered the phone told me to put my query in an email. I did so immediately but a week later, still no reply. I also sent a message via the website's contact page. No answer. I tried phoning again, no answer. I left a message that was not replied to. On reading the other reviews, I can see this is a pattern. Basically, don't risk your money on this company because, if there is a problem you are very unlikely to see your money back. This is so sad because all the products I received are lovely but I dare not order from them again in the future.

"A returns process that doesn't work"

We have received a damaged product from Birch and Yarn on 6th June. On 9th June, we sent an email requesting refund and enquiring the returns process with proof of damaged product attached. We received no reply. We sent a follow up on 13th and 18th June and still no reply. We called the number on their website multiple times during 11am to 7pm (hours of operation) and it went to voicemail. Their Instagram doesn't accept messages from anyone, so not a good channel of usage either. It's almost the end of the month and our money is stuck and nobody seems to be helping us with getting our money back. Terrible customer service and a returns / refund process that doesn't work! Would not recommend you buy from them - the products may be nice but the way they treat their paying customers is awful

"Delivery was prompt and efficient"

Delivery was prompt and efficient. I loved my recycled cotton rug that I bought ❤️

"I will absolutely suggest Birch&Yarn"

I will absolutely suggest Birch&Yarn. I got two silk saree kaftans from them and have been using them on a regular basis for three months. They are still like new.