"I ordered very first time from…"

I ordered very first time from Birchandyarn, so confused before ordering as trustpilot reviews were not great, but i received my order before time. Loved my purchase ..

"Definitely will shop again with B&Y"

Definitely will shop again with B&Y, stunning pink window mirror.

"I returned a clothing item to this…"

I returned a clothing item to this company. This was in the form of a nightshirt. It was not suitable.
Birch and Yarn have not returned my money. They have been contacted about it. There is no change with this situation.
When reading their customer reviews I couldn’t believe the disappointment and frustration expressed by individuals on the site. Clearly there have been repeated issues for people, in Birch and Yarn resolving matters with them. This is far from acceptable in my view.

"Wish I had read reviews"

Wish I had read reviews. Silk sari dresses were not like any silk sari I have bought before. Very scratchy. Sent them back. Have had no reply about my refund. I’ve emailed and called. Not happy!!!😡

The reply says I have already been refunded. There is no record of a refund in my account. Where is the refund??

THEY ARE LIARS…..Beware!!!

"Loved their cotton recycled bathmat "

Loved their cotton recycled bathmat , speedy delivery , items same as discribed.
Overall good experience.

"Lovely Vintage trunk exactly as shown…"

Lovely Vintage trunk exactly as shown on website. It was delivered quick and was packed in brown paper (eco friendly). Thank you so much

"I bought ourain style cotton rug"

I bought ourain style cotton rug, its very soft and comfy. Loved my purchase.

"Complete scam"

They steal money. I ordered a cushion online. The item fee + £6 postage came out of my account. The following day I received an email stating that my order had been refunded; no reason given. I emailed back to ask why, received no reply. In my account the money that was refunded was for the price of the item, but not the £6 p&p. I wrote again, silence. It's clearly a scam company, I can't believe this isn't illegal. AVOID

"Item arrived with a horrific stench of…"

Item arrived with a horrific stench of damp like it had been stored in a basement. Totally unacceptable. Can’t get hold of anyone. Avoid!!!!!

"Dreadful company AVOID."

Dreadful company AVOID.
Sent the wrong items that were advertised as 100% pure cotton, and were made of polyester. They will not get back to you. No refund. No exchange. I'm left with items I cannot use. They should not be allowed to operate.