"Perfect service"

Perfect service - a number of queries today were answered by Charlotte Green in an efficient, helpful and friendly manner

"Not just today but in general I find…"

Not just today but in general I find Charlotte Green to be very efficient and helpful.
Prompt response to queries and always on top of things with a great knowledge.
A very valuable member of the team.

"My problem was sorted out efficiently…"

My problem was sorted out efficiently and I was kept informed throughout of what was happening by Gemma. She is a credit to the company

"Kerina Starkie"

Kerina is a Top employee of Daisy! She has helped our company in many of ways for example, getting credit back when due, data top up removed, calls back very quick and same day. She knows the way around the systems and very good at her job. Her personality is a breath of fresh air and lovely to talk to.

"Caught in a loop"

This review is unfortunately mixed - Firstly, Yaz was excellent, diligent and resolved our connection problems stemming from Open Reach's error not Daisy. Getting to Yaz and someone in Daisy who actually can action an issue rather than just typing on a keyboard was very painful, and by that time I had virtually lost the will to live. Many fruitless phone calls, monies taken for a non existent service and repeatedly closed down support tickets later I got Jaz after cancelling the DD as a last resort. Jaz gets five stars and needs a pay rise - customer support get -7 hence the +2 rating. Poor training and ironically bad communication with Customer services seem to be a factor with Daisy. Also be very careful of the compensation clause for no service in these contracts as it is effectively £Nil and they still bill you.

"Efficiency at it's Best"

Very polite and clear advice - sorted out our problem very quickly

"Very helpful with refunds"

I've been working with Gemma Lewis to arrange multiple credit refunds on a variety of accounts. Gemma has gone above and beyond to help see those to completion, especially considering a number of non-standard issues which arose when trying to process these. Thanks very much!

"Maariyah Hussain was able to resolve an…"

Maariyah Hussain was able to resolve an issue. Thanks

"Quick response and issue dealt with…"

Quick response and issue dealt with immediately. Thank you!

"Zafar Ali Khan"

Zafar Ali Khan, First Line Incident Manager has dealt with all my niggling issues with patience, kindness and efficiency. Thank you so much Zafar. You are a star.