"DO NOT DEAL WITH THIS COMPANY"

DO NOT DEAL WITH THIS COMPANY! Tried to cancel our contract and was told we had been "Refreshed" (Which is an illegal practice). Found out our contract wasnt even under our company name it was UK HEALTH ORGANSIATION, who are D-Energi !!! Asked to be changed to our company name and was told NO! We are now in the process of taking legal advice, to cancel a contract that we should be able to via email!

"Good value for money but you have to be on the ball or you get caught out."

We have been with D-Energi since 2017.
They have consistently been the cheapest on the market and it is relatively easy to speak to someone compared to the bigger energy companies.

However, you have to be on your toes to make sure that no daily transportation charges are added to your bills.

I also particularly despise the fact that if you don't give notice a month before the end of your contract, it auto renews at whatever price they send you with the auto renewal. It is always more expensive than the prices they give when requesting a quote. I feel that this practise is designed to fleece busy business owners. Once your contract ends you should automatically be put onto a variable rate, and you should be free to leave at any time.

To summarise, good value for money but you need to be very careful.

"Professionally dealt with."

Professionally dealt with.
We did have an issue with deemed rates after a 2 year contract ended. Businesses are being squeezed enough with regards to energy without being accidentially locked into unreasonable rates on top. D-Energi did do everything they could and resolved our account back to a manageable amount in our case. The law really should be changed to stop automatic locked in renewals. Write to your MP!

"Very good customer service"

Very good customer service !
Kendall has given prompt responses in any issues occurred. Keep it up!

"Excellent service."

Excellent service.

"Good enough for what we need"

We pay for electricity and we reliably get electricity, good enough for me!
If prices had been kept lower, would have been 5 stars

"Great company would recommend to all my…"

Great company would recommend to all my friends very helpfully customer service especially Lee Doran he helped me a lot

"Sue H."

We had a few problems at first but since they have been sorted they have been brilliant. We are very happy with their help when needed.

"resolved quickly"

Talked to d energi over a 2 week period about a quote for my business gas 2 meters agreed a contract for 3 years at what I thought was a good rate ,I was emailed the contracts and advised to complete and return ASAP as the rate would only be guaranteed till the end of the day after doing this I learned that there was a transportation charge on each meter of 98p per day,I was not informed of this at all during the negotiations (it is in very small print in the contract) I believe I should have been informed of this
Update;
I was contacted by Zico very quickly, He sorted everything out to my satisfaction straight away,I was very impressed by this ,Now my rating is 5 star

"Excellent Energy provider"

We use D-Energi for our business energy and have done for the last few years. Excellent customer service and always competitive prices.