"Great company"

Been with D-Energi for a number of years now, always competitive prices and would highly recommend.

"Price review "

support from Kendall in renewing our contract for the 4th year

"WORST COMPANY"

WORST COMPANY. Taken d-energi to energy ombudsman, my complaint was upheld and terminated contract. d-energi continue to send me bills for service which they no longer supply and failed to provide final bill. They no longer communicate with me nor the energy ombudsman services. Cant wait for the company to shut down and have the energy regulator fine them for their incompetence.
DO NOT EVEN THINK OF SIGNING UP WITH THIS COMPANY

"Straight forward process good price"

Straight forward process, initial renewal was reasonable but was improved when I found a cheaper online quote elsewhere.
Still not the very cheapest but for the small extra I was happy to continue dealing with a smaller business where I can deal with people not chatbots and huge layers of staff who have limited ability to help
Also promised not to keep hassling about smart meters which don’t suit my situation

"Great service "

Was having trouble getting the correct meter readings. Mark Lamey was very helpful and patient

"Great customer service"

Great customer service, seamless experience and an absolute delight to deal with.

"I’ve found the customer service at…"

I’ve found the customer service at D-Energi a mixed bag. I have been with them for a couple of years, not all of that time by choice.
I have a particular issue that has been really difficult to resolve, not all D-Energi’s fault.
I am a micro business, I run some artist studios and a small exhibition space. We are very low energy users. I am currently on Profile Class 00 which are for businesses that are the highest energy users - like a factory. I believe I should be on Profile Class 03 - Non Electricity intensive, small and micro businesses.
I have written a negative review of them previously when I first had dealings with them. It was when the costs of energy really spiked and were rising hour by hour. They supplied a quote, after some back and forth, I agreed to the quote, signed and returned the contract, only to have them come back to me weeks later to say they couldn’t honour it. By then the prices had risen even higher and they left me in a very difficult situation. After lots more correspondence and complaints we finally came to an agreement.
Fast forward to the end of the contract and I found a better deal for my business with another provider. However, when the new provider tried to proceed they discovered a problem. I don’t really understand the terms but the new supplier told me
“ We are unable to process this contract because as per the national database the MPAN:- - - is a HH meter but meter type is showing RCAMR, which is incorrect. It should be “H”. Kindly ask the current supplier to update the correct meter type (H) on national database.”
I contacted D-ENERGI to ask for help in getting this sorted. Without going back through every email I can’t recall exactly what was said, but it ended up with me having to sign up with them for a further 6 months whilst they tried to resolve the issue, as no other provider could take me and I didn’t want to go on an out of contract rate. I did chase them a few times to check on progress and was told every time that they would chase it up. I asked if I could contact the database people directly and was told as it was an industry database I couldn’t. As the six months were coming to an end I contacted them again and was told by Sarah Ramsay, “I was under the impression they had already gone out. I will chase them up for you now and provide you with an update”. A month later I had still heard nothing. I had also let her know that no one could enter my building without an appointment as it is unoccupied a lot of the time. People can’t just turn up on the off chance and expect to gain entry. I emailed her again and had no response. I then contacted a lovely agent called Hena, she up to now has been the only person who can be relied on to return emails and to genuinely try and resolve issues. However, I think she always has to go higher up the chain and that’s where things always stall. I asked her if she could get Sarah Ramsay to look at the situation as I’d received no response to my emails. Apparently, another company called IMServ had to make an appointment to look at my meter and Sarah Ramsay was going to chase this up. I didn’t get any requests from IMServ to look at my meter.
I contacted Hena again and asked if she could get someone else to look at this as I’d lost faith in Sarah Ramsay. I was then contacted by Joanne Campbell, who said she would investigate and chase things up. She got back and said IMServ had tried to attend my property on June 4th. I reiterated that nobody could just turn up at my business without an appointment. I gave her my phone number and email and asked her to pass them on to ImServ to make an appointment. During this timeframe I did manage to contact IMServ myself and was told they had never received any requests from D-ENERGI regarding my business!
Last Wednesday I received a further email from Joanne Campbell saying the issue has now been fixed. She hasn’t said which issue or how it has been fixed. She has said that it hasn’t been possible to downgrade my meter, but not told me why or how that decision has been made. She said she would ask Hena to send me a new quote and I should be able to move supplier. I have emailed for clarification but received no response. I’m am so confused with it all. I waited over 6 months for this to be looked into. I’ve been told many different things by many different people. I can’t see how it has now been resolved if no one has been to look at my meter. I have asked for an explanation by my emails have not been replied to and I haven’t received a new quote.

I think if you are a straight forward high energy user D-Energi customer you might be okay with them. I think I am the wrong type of business to be having to deal with with this type of supplier but because I seem to have the wrong metering for my business no one seems to be able to help me resolve the situation. Hena has been fantastic and really tried to help. I can’t recommend them.

"Fast and efficient service from…"

Fast and efficient service from Kendall. She has dealt with our renewal the last few times.
Great prices for our account compared to the competition.

"Jacob is a light at the end of the tunnel!"

If i had written this review 2 months ago it wouldn't have even been given 1 star. For 18 months i have had nothing but trouble with D-Energi, the billing system can, at best, be described as chaotic, nobody seems to know how to reply to an email and please watch out for the secret auto-renewal!
However i have recently come into contact with Jacob. He is the only person in 18 months who has done what he said he was going to do, and done it speedily. He called me back when asked and has been in constant contact via email. I cannot praise him highly enough. The rest of the staff at D-Energi could learn a thing or two from Jacob.

"Kendall was really helpful"

Kendall was really helpful, efficient and professional when we renegotiated our contract.
Billing is received monthly by email which is handy.