"Shocking customer service!"

Where do i start? I emailed this 'company' as i recieved an email yesterday mentioning that theres limited time to apply, i emailed this place to make sure my original claim was recieved and all good, to be emailed back to be told '
Please acutally read the email - it specifcally states 'Car Finance' - a totally different claim type.' Why be so rude and speak to me like dirt? I cancelled my application and sent a complaint to be told ' we are not accepting your 'complaint' you are no longer a client' avoid these horrible people at all costs!!

"Awful service from start to finish"

Awful service from start to finish, went on for several months. Very rude in their e mails to me during the whole process. I didn't receive updates at one point so had to e mail them a few times over a few months and they literally told me to stop asking for updates! I wasn't entitled to anything. Then a month or so later they came back to me saying I was! Wouldn't recommend them just based on how rude they are in their e mails and you can't speak to anyone
I'm so glad I'm done with them now! Rebate was only £38 after fees. They even accused me of ignoring their fees when I just asked for a breakdown of their calcs as I thought I would get more. Rudest company I've ever dealt with. I'd stay away and try somewhere else for rebates.

"avoid at all costs"

the most unprofessional company i have ever dealt with. Called many times, customer skills zero, emailled repeatedly, no response. Finally said i will do it myself, they said they would cancel my case, yet they still went ahead and claimed my refund from HMRC without my consent after they had supposedly cancelled my case.
DO NOT USE THESE people, they are awful

"I've received a letter this morning…"

I've received a letter this morning from Rebate Gateway thankfully I've read the online reviews here as I'm very cautious about giving strangers personal details out. I was told by HMRC themselves if I'm entitled to a Tax Rebate I'd have to wait until April & then received a letter about Tax which to me set alarm bells ringing straight away. A phone call to HMRC on Monday morning.
Thank you everyone for writing reviews, it's been a real eye opener to this company.

"DO NOT USE"

DO NOT USE! I have worked in customer service for over 25 years and I have never experienced such a poor service. I can only explain them as rude, short, unhelpful and heartless. You are in the dark from the start, promised an initial call which i did not receive. Honestly please don't use, you will regret it. I filed several complaints that have been ignored however the second i wrote this review i recieved an email threatening legal action if i did not amend this review. When i initially wrote this review I had no idea what i was receiving so I could not work out what they had deducted for their own fees so I have amended this to comply but honestly just read all the other reviews and AVOID!!!!

"**Avoid Rebate Gateway"

**Avoid Rebate Gateway – Complete Scam and Shambles**

First time I used Rebate Gateway, they took their fee directly from the rebate. The second time, I went directly through HMRC, and somehow received a letter from Rebate Gateway claiming I owed them money for a rebate they had no involvement in. I emailed them asking for clarification around documentation and their involvement – nothing received. After 11 days, I got another letter threatening further action, including bailiffs, if I didn’t pay within 7 days.

When I emailed again, funny enough, they only responded after I put "complaint" in the subject line. Their staff are rude, completely ill-informed, and refused to acknowledge my complaint or provide any proof of their involvement. Worse yet, they refused to remove my personal data from their system, citing I needed to pay the invoice first, which is a clear violation of GDPR rules. They essentially tried to hold me to ransom over £17.86 – not a huge sum, but the principle is they invoiced me for something they had absolutely no part in.

Avoid these jokers at all costs! If I can stop even one person from using them, this review would be a success. Do yourself a favour and steer clear!

"Jack James is just scammer"

Jack James is just scammer, he still from me £150. His company rabete getaway, tax assessment and other is just a scam. You all need to report Jack like a scamer.

"Avoid! Don’t tell you if documents submitted are incorrect, will threaten to charge for ‘extra unnecessary correspondence’ "

I have submitted documents multiple times to prove the money owed to me is paid to me. They never got back, I have chased it up and said ‘the website clearly states all four corners of the documents must be visible’ which it does not. I have then since received the below from them, bear in mind I have not tried to upload 8 times, this is my third attempt…

“Daniel,

You will note that we very clearly state any documentation that is provided needs to be complete - showing all four corners of the document. You obviously, have not done so.

This is now the 8th round of documents we have received from you. If we receive incorrect/incomplete documents again, we will charge you for the extra unnecessary correspondence involved.

Regards”

Avoid these and go through HMRC themselves. They are VERY unprofessional.

I have since gone ahead and contacted FCA who regulate them as I am now worried that they are not interested in giving me the money which is rightfully my own.

"Avoid avoid avoid "

Very rude staff very unprofessional in their emails . Will never be going back to them . They tried telling me they were going to charge for emailing them !

"avoid at all costs!"

avoid at all costs!!
claimed a small about back from HMRC, and next thing i know, i have a bailiffs letter demanding money from me for rebate gatewatys fees, so not only do they have my rebate money, they are now demanding more money from me, please do not use this company, you can complete the rebate application yourself via the HMRC website