"Excellent cakes and good customer…"

Excellent cakes and good customer service, DHL let me down by one day but everything arrived in good condition and Kipferl responded instantly to my query. Will use again.

"Let Us eat Cake"

I order on line for delivery to Manchester and have done for a number of years. I have ordered every cake on the list and each time I am amazed by the quality and taste.
This Christmas I have just received my Esterhazy which is unbelievable and my favourite.
I would recommend anyone to try them as I am sure you won't be disappointed no matter which cake you order.

"Cakes always delicious and packing was…"

Cakes always delicious and packing was first class, and on time, as ever

"Tiroler Christmas Stollen"

Just received delivery of a 0.6kg Tiroler Christmas Stollen - Christstollen. Delivery was a day earlier than requested. The stollen is slightly burnt, hard as rock with only the icing sugar and marzipan palatable. A major disappointment. I had a stollen delivered last year from Germany which was perfect, lesson learned.

"AWFUL and definitely NOT authentic!"

My partner treated me to a birthday meal at Kipferl as one of my fave dishes is Käsespätzle wit Kartoffel salat (Potato salad). My partner is from the Voralberg area where this dish originates so is a must whenever we visit.

My partner had the soup of the day which was watery and tasteless - saved only by the few sourdough bread slices.

The celebratory dish should have been the Käsespätzle! OMG this was the WORST Käsespätzle I have EVER tasted. It is a dish we know well and eat often when in Voralberg, Austria. Käsespätzle is made with a specific dough recipe and has 4 types of cheese (made only in Voralberg) generously spread over the spätzle and melted. The Käse (cheese) was definitely NOT what was used and is an essential ingredient in the dish and therefore the distinct aroma of the cheese totally missing. The spätzle should be well formed kernels of dough, light and pillowy.. this was soft and mushy and all it tasted of was EGG!!!!! The presentation and taste were absolutely awful.

The kartoffel (potato) salad failed to delight too. What was presented was a lazy, sloppy salad made of thick rounds of boiled potato swimming in dressing. This would never be served this way in an AUTHENTIC Austrian restaurant or home in Voralberg!

During the meal not one member of staff asked how the food was... did they know that it was awful and that we were being ripped off?

Needless to say my Kirferl birthday lunch was ruined.

We are both disappointed and angry at this awful experience and NEVER again will we eat there... what a WASTE of MONEY and what they promise on their menu in terms of authentic Käsespätzle and kartoffel salat is definitely NOT what they provide.

"Arrived badly damaged again..,."

To be fair they have refunded immediately so I have given them two extra stars

Update the replacement cakes arrived today having sat in a van overnight because of delivery failure yesterday ( we were in).
They are again terribly damaged and look nothing like the ones on the website



The cakes are nice but arrived badly damaged. I contacted the firm twice with photos they didn't respond immediately but did when I put it on here immediately offered to send new cakes

"Best Linzertorte!"

I ordered a Linzertorte to be delivered. It was delivered quickly and well packed. It was absolutely delicious, better than any Linzertortes I’ve had in Austria and Switzerland over the years (which is a lot of Linzers, believe me!).

"I have recently discovered this truly Austrian Patisserie"

I have recently discovered this wonderful Patisserie, after several orders I cannot recommend them highly enough. The Sachertorte is indistinguishable from the original moist and delicate everything I remember it should be. The Linzertorte and the Vanilla Kipferl are just like the those my mother used to make. Customer service is extremely high and if I had a criticism it would be that their range does not include a Marillenkuchen. I have no hesitation in recommending Kipferl.

"Great customer service and great cakes!"

Although there was a problem with my order, it was resolved very quickly and the celebration cake that I had delivered looked spectacular and was absolutely wonderful to eat!

"Quick and easy order update!"

Due to changing circumstances i needed to change the size of a cake i had ordered just a few days before delivery. I emailed late on a sunday and was responded to that same night - Kipferl updated the order and provided a quick an easy way to pay the cost difference. Within 45 minutes of my slightly panicked initial email, by order had been updated without any fuss.

Great customer service that i wont soon forget!

Edit: All of the ordered items came on time, including the upgrade, and all tasted absolutely delicious! Customer for life!