"Highly Recommended - faultless throughout"

Faultless. Gave me a reasonable trade-in on my ancient Clavinova, and supplied, unpacked, set-up and delivered my beautiful new CLP-785. Gold standard Customer Service throughout (thanks Aled, and the rest of the team). Highly *highly* recommended

"Outstanding service"

Outstanding service, value for money and efficiency. I ordered a digital piano on Tuesday and by Wednesday evening it arrived fully assembled and placed in the room which will be its new home. I conducted my research and Coach House Pianos was the best value on the market. Excellent communication with the team at the store and the wonderful delivery team.

"First class service!"

Absolutely wonderful service from beginning to end. Dan was so helpful in assisting with my choice of piano. (I love my Kawai GL 10 - a baby grand has been a dream of mine for many years!). The delivery guys were friendly and took great care and attention having travelled from Wales to Norfolk. Jerry and the team answered lots of my queries with patience and were always friendly. Lisa went the extra mile with organising the complimentary tuning and was just so lovely in her approach and communicating so well. When you deal with Coach House it truly feels you've joined a family. They offer a personal but very professional service which I can very much recommend. Thank you to all the team and making my dream come true!

"Creme de la creme service"

I am delighted to provide my experience with CoachhousePiano's
If I may begin by providing my credentials, to verify my judgement. I am a QA consultant working in the city of London, my role is to QA a host of CRM systems for the whole industry, most of which are Blue chip companies.

My daughter of eight required a Piano and did not know which one to choose. I also needed it in time for for her 9th Birthday. This all occurred during Covid-19 pandemic . After spending at least 300 hrs researching piano's and speaking to every dealer ship in England I narrowed my chosen dealership to Coachhousepiano's. When I phoned them, I was introduced to Sam, I must have had at least 10 to 15 calls with him on some occasions lasting up to an hour. Over a period of a month. During this time there was no pressure to purchase a Piano. Sam's knowledge was truly exceptional and approach was gentlemen like. Being a QA I naturally need to make sure every angle was covered. Sam covered everything right through to delivery. My final advice to any one who reads this review, is don't bother spending hrs upon hrs reviewing different companies, as I have done that for you. This company is great and I fully endorse buying your Piano from here.
QA = Quality Assurance

"I placed an order for a piano model…"

I placed an order for a piano model however due to Covid i had not had a chance to play it in person which discouraged me and decided not to proceed with the order although i considered a few options. The team was very helpful and responsive, especially Jerry. I would go back.

"I would recommend coachhousepiano to anyone who is looking for piano."

I bought the Kawai k500 from Coach House Pianos. Not only I got the best price in UK, I also got the superb service. I would call their service is proactive and think in customers' shoe. They are trust-worthy. Not like some other dealers will game you and make more money out of you because of lacking information. I would recommend to anyone who is looking for piano.

"Faultless service from start to finish"

I’m very pleased that I chose Coach House Pianos to supply my first acoustic piano. The whole experience has been of the highest standard. Initially, Dan talked me through the options of new versus second-hand, the pros and cons of different makes and the differences in tone. Dan was very patient and sent me sound and video clips of pianos in my price range - he remained good-humoured whilst I vacillated between options and then, when I made my choice was able to match the most competitive price that I had seen elsewhere. I opted for a new Yamaha B3 - it had to be ordered and Jerry kept me fully informed of delivery timescales. Carlie managed the payment process efficiently and the delivery team were pleasant and helpful and the piano arrived in pristine condition. All of this was achieved during lockdown. I love my new piano and the fact that the process was so stress free added to the enjoyment. I highly recommend Coach House Pianos to anyone that is considering buying a piano - it’s unlikely that anyone could better the service they offer.

"Excellent service from start to finish"

Excellent service from start to finish. Professional & friendly with a great range of pianos to choose from.

"Fantastic piano, fantastic delivery, fantastic service!"

There isn't much else to say! I was extremely surprised at how quick and straightforward they made the delivery (especially with the ongoing COVID crisis). I was nervous about buying a piano remotely without seeing it in person, but the description was accurate and I couldn't be happier.

I will definitely be returning for any future piano-related purchases/services.

"Excellent experience of Coach House Pianos"

Excellent experience of Coach House Pianos. Very good selection of pianos, knowledgeable, helpful and trustworthy staff. Delivery staff were professional and capable and took great care with the piano and my home. Am delighted with my new piano.