"The response from Support was immediate…"

The response from Support was immediate and detailed. They made an effort to understand my situation and questions, and they proposed an individually tailored solution.

"Powerful software setting wrong priorities in stability & performance"

With a view to the range and especially the mixed-methods tools included in MaxQDA, it has been the go-to Software for me for qualitative and mixed-methods analyses. However, I am frustrated by the priorities that seem to have been set recently. The switch to a subscription-only model and the emphasis on AI tools and additional statistic packages runs counter to what I perceive to be a need to overhaul the base performance of the software. Two issues in particular have plagued my experience with MaxQDA for a while. First, often arbitrary and usually unnecessary word limits for document names, codes, and paraphrases. Second, and more fundamentally, the performance of MaxQDA is still underwhelming for a professional, full-price software (at least on my Apple Silicon based Mac). This regards frequent and unexpected crashes and data loss. Regarding the latter, it is disappointing that MaxQDA does not have a full version history feature; if, which happens frequently, rather large parts of transcripts or other documents are deleted, they cannot be made undone with 'undo' and the new project file overwrites the original one; automatic backups can be set to run at maximum (!) once every 24h. These and other performance issues make MaxQDA feel like an unreliable platform to work with more complex projects. I hope that updates, also for recent versions such as Max2022, will address these performance issues and that security features can be reconsidered.

"I want to express my gratitude to the customer service"

I was struggling to find a right pricing plan as I am no longer a student but a graduate who applied for multiple PhD programs and was waiting for admission results. I tried Chatbot service, which wasn't helpful, and the timezone difference wasn't helping either. I somehow was able to get in touch with customer service, and am so thankful for the service I received.

"Sehr gutes Programm für die qualitative…"

Sehr gutes Programm für die qualitative Forschung (Literaturverwaltung bis hin zur Analyse). Es werden Einführungskurse angeboten, zudem ist der Kundenservice sehr hilfreich und schnell, wenn mal etwas nicht klappt. Absolut top!

"Great tool and reliable vendor"

I have been using MaxQDA for my courses and my own research. It has been a trusty tool for my work and the company has continued to upgrade and improve its product - the most recent was to integrate the Gen AI tools as part of our research process. Furthermore, they have been very helpful with providing free teaching licenses and that has allowed me to teach more effectively for my qualitative courses.

"Very prompt response to my request of…"

Very prompt response to my request of course lisence. Thak you!

"Top Software for Qualitative and Mixed Methods Research Designs "

MAXQDA is a leading software company. Through the three versions of the Software, Researchers can select the numerus tools adapted to their needs and methodology. Beyond that, MAXQDA has great and responsive personel, ready to help and give guidence and guideline.

"Excellent Data Analysis & Visualisation"

The software is, in my experience, one of the best qualitative analysis tools available. I’ve tested many others, and this one truly stands out. It offers a wide range of data analysis options and an impressive suite of visualisation tools, making text analysis both engaging and insightful at every stage.

The customer service is equally excellent—very responsive and proactive, with support provided within just a few hours if needed. For those new to qualitative data analysis, MAXQDA is a fantastic starting point. They provide numerous online tutorials and host annual events, making it easy to learn and grow as you use the software.

"Amazing"

This programme is really great. It might be a bit cheap for students.

"It makes it easier for me to do my…"

It makes it easier for me to do my research