"Very helpful with clear instructions."

Very helpful with clear instructions.

"Helpful"

Very helpful and patient lady who talked me through the process to get me back into our account, after I'd made several unsuccessful attempts on line, and explained where I was going wrong!

"Honest, Helpful, Quick"

Every time I've needed to contact Onebill I've always found their team honest, helpful and easy to get hold of.

"Polite friendly and efficient"

Polite friendly and efficient

"Good service"

My enquiry with regards my package with Onebill was dealt with efficiently and quickly and with no fuss. Just the kind of service I like. I have been a customer for many years and have always found the staff to be polite, friendly and helpful. Keep up the good service as it is becoming a rarity nowadays - Jo

"very helpful"

very helpful

"Easy and simple to deal with and no…"

Easy and simple to deal with and no long wait on hold

"My broadband service has deteriated to…"

My broadband service has deteriated to the point it is unusable. They cant be reached by phone. They cant resolve it. I am trying to cancel my contract but even though I am out of contract they want me to give 30 days notice and have put my payments up. What a nightmare.

"Feeling frustrated to be honest"

Feeling frustrated to be honest. My new business should be opening next week and am still without phone or Internet. Hours spent waiting in a phone queue on all contact numbers and sad to say when finally connected the woman I spoke to very difficult to understand due to her accent. I have received my monthly bill for July and have had no service at all.See emails on acc 4714873 have requested an engineer visit. Thanks in advance

"Humans are better than AI"

I was unable to login to my account and the website was not being at all helpful. I rang customer services and was sent a new password by email and the man was kind enough to wait until I was able to log #in successfully before terminating the call in a courteous and professional manner.