"Easy-peasy user friendly website"

Easy-peasy user friendly website. Navigating the website was a breeze. From the time I placed my order to the time it shipped was less time than some websites takes to process the payment alone.

"Fast ship"

Fast ship! As advertised.

"Refurb was basically open-box, with AppleCare"

I bought a iPhone 13 mini in excellent condition and it arrived beautifully with an original apple packed cable and 11 months of applecare already paid for. Fantastic deal, quick shipping. (I really appreciate that loop commits to using OEM parts, as some other marketplaces can be more unpredictable.)

""Pristine" phone with minimum battery life"

I paid extra for a phone in "Pristine" condition. This did not apparently translate to the components of the phone as it came with only 85% battery life, the bare minimum they deliver without replacing the battery. This is a problem as the 2400 battery is already small for today's power demands. Neither of the phone numbers for customer service work and do not allow you to hold or wait. They just drop the call.
To be fair, I did send an email ~24 hours ago and am waiting for a response from Loop. I will update my rating if my experience improves.
**UPDATE : Updating review to 4 stars.
After a few weeks of back-and forth, their CS did eventually work to find a replacement with better battery life. The exchange went well and I am happy with the new unit.

"The problem is solved"

The problem is solved. Thanks to Gabriela. I'd love to share with you that they are responsible for the problem.

"Can not contact customer service"

I ordered an iphone case and needed to get customer service that I had ordered the wrong case. I have no idea how to return this item. This is the responds I got:

Emily L (Loop)

Nov 14, 2023, 18:04 GMT+1
Thank you for reaching out. This order number is not associated with any Loop service

Best of luck locating the correct Customer Service team.

Best,
Emily
And here is the other message:
Your message to has been blocked. See technical details below for more information.

And then there is no information BELOW.

"My first delivery from Loop Mobile and a 5 Star Feeling!"

After dealing with other online retailers, Loop Mobile has shown service that I have not seen in any other company in recent times.

A company that returns calls, accepts responsibility, delivers a valuable product timely and a great customer experience! I love my new watch!!! Thank You!

"Service was prompt and efficient. The product is well made and attractive. Only negative is that the case doesn’t cover the camera lenses."

Service was prompt and fficient

"Awesome seller"

Fast shipping & great price. I will be ordering from your website again & tell my family & friends for the great experience.

"Stupid website…avoid it"

Requiring a signature on a $18 purchase is the dumbest thing I have ever had to endure. I would never use you again because of the inconvenience. Shame on you