"Order took almost two weeks to ship"

My order took almost two weeks to even ship. Would have been nice to get an email saying it was delayed. When I called customer service they said it would ship out Friday or Saturday. It didn’t end up shipping until that following Tuesday. We ordered directly through the website instead of on a third party thinking “buy local to save them fees” but I would have gotten it way faster through the third party. Probably won’t be buying anything directly anymore.

"Items arrived on time"

Items arrived on time, packaging could have been a little better.

"AAA+ Customer service "

I paid the full price for the 4 hair dye products, why did you choose to send me the ones in damaged packaging that you aimed to get rid of?
***********************
Totally unexpected, I received a call from the CS dept. Herbspro sincerely wanted to understand the situation and to resolve my issue. They advised me on the steps they will take to ensure non-occurance. Herbspro also offered to compensate me for the trouble. I am very impressed and felt they truly value the relationships with their customers. Thank you, Herbspro, you have earned one more loyal customer!

"I ordered from them"

I ordered from them, then they sent a few email asking for a bank statement from my credit card "KINDLY SHOWING..." blablabla. I didn't because what the hell? And what website asks this kind of things?!So they cancelled my order......... Very unhappy and I assume the website is a scam.


Edit after their reply: No other business asks for a bank statement after an order. Not even sure that’s legal. If you’re on the fence about using this website, keep looking. Elsewhere. 

The email requesting the statement was not even from their website. I had received email from their website confirming the order with this email: info ... herbspro . com

And then I got this random email below coming for this more than shady email (store+19670925412. ... ... t.shopifyemail.com)

Here was the scam email:

Dear Customer,
If you're reading this, it means that our system has successfully receivedyour order!
Right now your order has been placed in a review status, which requires ourFraud Prevention team to have a closer look with state of the art technologythat helps prevent credit card fraud. We take privacy very seriously andwith the recent rise of online fraud, it is important that we take cautionnot to allow an unauthorized party to pass orders through our site withoutyou knowing.
Our team may contact you and ask for additional information during thisprocess. Therefore, it is important to keep an eye on your inbox or spam /junk email folders for any communication from support ..... herbspro.com
If this is your first time with herbspro.com and you wish to further expeditethis process, we kindly suggest that you reply with a scan copy of yourCredit Card statement hiding all the important information EXCEPT last 4digits of your Credit Card, Billing name and Billing address. We use thisinformation for verification purposes only, as this helps our team reviewand proceed with confidence on their decision to either proceed or cancelthis order.
For International Customers- CC statements should be translated (ENGLISHONLY).
Please provide us the details as soon as possible to avoid cancellation of your order.
We appreciate your patience and guarantee your satisfaction!
ThanksHerbspro Team

"products in stock and quick shipping!"

products in stock and quick shipping!

"FAIR PRICING"

The items I purchased were fairly priced and were well packaged. They were shipped and delivered within a reasonable time frame. I wouldn't hesitate to shop here again.

"It was timely."

It was timely.

"good prices"

good prices

"The order arrived quickly"

The order arrived quickly, but a bit roughed up in the packaging dept.

"Nonshipment"

Placed my first order on 12/8/2024. As of today, 12/21/2024 this item (an in stock dog toy) still has not shipped. I reached out asking for a shipment/tracking update and I am still waiting without response. How can it take 2 weeks to even ship a single item?