"I did not receive the correct items so…"

I did not receive the correct items so returned items to you 2 weeks ago. I really wanted the correct items shipped to me but it looks like you decided to refund my money. I have not received my refund.

"I received my order without any problems"

I received my order without any problems

"Terrible "

On November 1, 2024, I purchased a product from HerbsPro, it was Omron, Omron Blood Pressure. The delivery service could not deliver it to me because the seller filled out the declaration incorrectly. I contacted customer support but they assured me that the item was on its way to me and provided a tracking link. I looked at this link and it said that the item was indeed returned to the seller. I wrote to the support service again on November 27, but seven days have passed and they have not answered me. It's terrible that they ignored my letter without any reply or apology.
Looks like a scam. I'm still waiting for an answer, but it's sad. I advise you not to order goods from them.
Good luck to all!

"Fast shipping"

Fast shipping. Could have included more information about product and usage.

"An honest company"

My first order a few weeks ago had a shipping error. It was short one bottle I called & get an email saying they will check the problem for a few days. it took about 1 week and a credit was made on my credit card. I was impressed on the honesty so when I needed another product I placed an order for that new product

"I found the product I wanted"

I found the product I wanted at HerbsPro. They got it to me in a reasonable time at a good price with affordable shipping. I plan to purchase more in the future.

"Delivery & Service"

Delivered quickly and carefully.

"paczka nadaj idzie juz 3 tydzien czekam…"

paczka nadaj idzie juz 3 tydzien czekam i nadal nic. powoli trace w ogole wiare ze przyjdzie

"I put my order on on Nov 8th didn't…"

I put my order on on Nov 8th didn't receive product till Nov 26th. I tried to contact co to see where my order was, couldn't get in touch with anyone.

"No delivery, just a weird refund after 9 days"

I ordered stuff. Instead of sending me stuff I ordered, 9 days later they cancelled and refunded without a proper explanation.

During those 9 days I relied on them delivering it and trusted it would be there. Now I don't have the stuff and have to start searching for it elsewhere.

It was a very disappointing experience. It's not how a trustworthy company would treat their customers.

EDIT: Regarding your response - the e-mail you sent did not include any clear action I could take to resolve the issue. It was full of general, non-actionable statements that meant nothing to me when I read it. As you can see from my review - you have failed to inform me what the issue was and how to resolve it.