"Great Service"

Great service, great price.

"Update - a good company, took great care shipping, been challenging to return but is getting sorted out, seller certainly responsive!"

I wanted a different product, and have been asking to return what I was sent and I have been *unable* to receive the information for a return. I've asked multiple times and have been ghosted by the company at this point. I was very optimistic and loved the care they took in sending the order but would sadly not advise anyone to order from HerbsPro given the seemingly false advertising when it comes to 'no questions asked' returns. A bummer, seems like a good company but buyer beware, we are now stuck with our order and out the money it seems.

Updated- I’ve sent the return in but it seems from this message that the seller has not received it. I appreciated the response and ability to return. Seems like a fine company, would’ve been great, packaged really nicely, just not the product we’d wanted. Not the company’s fault and again I have indeed returned the shipment via usps and the return label, so not my fault either for the delay. Really hoping this puts an end to this. Am certain that others would have a wonderful experience, they took great care shipping. I have simply had a more frustrating and less than delightful experience. I’m sure it is just my own situation. They have certainly responded to the return. Hoping usps gets it to them shortly. Thanks.

"Terrible shipping time!!!!"

Terrible shipping time!!!!

"Delayed Order and No Response"

I placed an order on 10/20/2024, and it was shipped on 10/26/2024. However, I have not received my order to date. I have sent several emails but have not received any response or an estimated delivery date. This lack of communication is very frustrating. I expected better customer service and timely updates regarding my order status. I am disappointed with the overall experience and hope to receive my order or at least an update soon.

"Good site for medical needs"

Sorted out an issue that was rather minor but left me feeling slightly frustrated. However it was solved and a shipping refund was given to me. Good quality products will shop again

"Service was good but too many emails"

Service was good, you guys are over. Whelming me with emails, I've asked you twice to cut down the emails or get rid of them. That's my only problem with the company. And there are multiple emails daily.If you cannot control it, then please take me off the list

"They come fast and they work great"

They come fast and they work great. Dave

"Twice you have sent me the incorrect…"

Twice you have sent me the incorrect order. I am still waiting for the return info on the second order.

"Delivery time was great"

Ordering was easy and delivery time was great. Will definitely reorder when needed.

"Wrong item sent, but my loss"

I did not receive the item I ordered. When I inquired about the problem Herbspro admitted that what I received was different than what they advertise on their site. They said I could return it for a refund but I would have to pay postage. Unacceptable for an error on their end where they substituted a different product than I ordered, knowingly. Terrible customer service and business.