"You only delivered one 12 pack"

You only delivered one 12 pack. You charged me for two. No one is available on your customer service line. Horrible experience

"Good"

I have not had time yet to use the hazelnut extract. It will be used in hazelnut biscotti.

"Incorrect items shipped - now ghosted by Herbspro support"

I ordered 2 x "Deva Vegan Vitamins, Vegan, Multivitamin Iron Free, 90 Tab" (note Iron FREE in the name - quite important). Herbspro sent out a similar item - but WITH Iron. I was after, and ordered Iron Free. I emailed Herbspro about this on the 21st October with photos, and they responded asking for a photo of the barcode, which I sent them on the 23rd of October. Now it's the 14th of November and even after 3 followup emails - I have had no more responses. Yes checked spam, not there and first email response got through so it's not an email issue. It's been 3 weeks now of no response from Herbspro. They seem to have zero interest in setting things right when incorrect items has been sent out. This is extremely poor.

"Delayed Order and useless customer service"

I placed an order on 23rd of October and till now I did not receive my order yet. I called customer service but they are useless. They claimed that my order will be delivered in 2 days, and that was 7 days ago. DO NOT BUY FROM THIS WEBSITE! Waste of money and time!

"Wrong item sent"

Wrong item sent. Have tried to contact customer service twice with no response.

Update: after having to jump through a number of hoops to get my refund for an error that had nothing to do with me, the refund has been received. I would only recommend that they make the process quicker and trust that the customer is telling the truth (which would be indicated by the items shipped being sent back in their entirety or as indicated).

"Wrong product received, and will not get full refund"

I ordered Every Man Jack GROOMING Beard Balm. I received Every Man Jack STYLE Beard Balm. I advised customer support that the wrong product was shipped. The containers are very similar, even the stocker pulled the wrong type. I opened the container and instantly knew it was not correct. I emailed support and received a reply from Alejandra O... I was advised that they will not allow the opened incorrect product to be shipped back. I previously used the product they shipped, and I do not want it, and I did not order it. I could have ordered the STYLE beard balm from other places at a lower price, but I chose to pay more for the GROOMING beard balm from HerbsPro. Ultimately, I will not get reimbursed for the shipping charges nor the opened container I do not want. Not the level of customer service I expected. They did provide a return label for the unopened container. We will see how the return goes.

"Burt’s Bees pleased. "

Purchased Burt’s Bees lip balm in a small round tin. It is our son’s go to protector for sunny Colorado altitude exposure. This product is difficult to source and typically much more expensive elsewhere. Shipping was reasonable and product arrived on time. Adding this company to future search locations going forward as first time experience exceeded expectations.

"Very quick and a honest site"

Very quick and a honest site

"Scam website do not order !!"

Scam website do not order !!
Fake tracking number given and vague answers from the so called customer service do not order !!

"Got my order in good time"

Got my order in good time. Love this product. Been using it for years. Thank you for making it affordable for seniors. I plan on using your products more. Thank you.