"Where do I begin with this horrible…"

Second update: I appreciate this reply and letting me know what the hold up is. If I would have been informed that this was the issue, I would have waited and not been this frustrated. Please communicate with your customers when they send you emails. Thank you. I will change my rating to a positive one now that I have an explanation of what to expect.

Update: A few hours after I wrote this review, the company shipped one of three bottles.
Although I am glad I finally have one bottle on the way, I am still in limbo with the other part of my order and refund for the two bottles that did not ship. When will I receive my refund for the two out of stock unshipped items? This is where email updates would be very useful to the customer.

Where do I begin with this horrible experience? I ordered 3 bottles of a vitamin supplement they said they had in stock. It said the item (s) would ship the same day. Days go by, I never receive any sort of shipping confirmation. I email them. I don't hear back. It took one email per day for 4 days to even get one response back. When I finally heard back, the person told me to be patient and wait 1 to 2 more days for shipping. I wait 3 days. I contact them again. They email me back and tell me to wait 1 to 2 more business days again. I wait. I contact them again inquiring about my package and why it hasn't shipped after two weeks. I go back on their website and notice how they switched it to out of stock. So, I email them telling them to refund me. They ignore my emails. I have no refund. This product is completely discontinued and will never be in stock again. I told them if I didn't hear back from them and receive my refund of $60+ , I would file a report on reportfraud.ftc.gov. I have read too many comments on this website and multiple other review sites where this company doesn't have a product in stock, they ignore emails and do not refund the money or take entirely too long to do so. I check my spam folder every day, and they have yet to respond to me about my unshipped products and refund of my own money. This is very unprofessional. A little communication would go a long way to keep the customer updated on what is actually happening with their order, instead of continually telling customer to wait 1 to 2 more days. I have gotten the run around for over 2 weeks now. I want my money back.

"Slow delivery "

The price for Formula 50 was decent. However, I placed my order on September 26 but did not receive the product until October 17. I was told by a not so friendly customer service person that I should receive my order by October 11.

"The packaging was fine but delivery…"

The packaging was fine but delivery time was bad I should receive something for it being so long

"Got what I wanted."

Got what I wanted.

"Best price on favorite products"

Herbspro has the best price on my favorite product! They are my go-to online company. Their website is easy to use and shipping is quick.

"Herbpro!!!"

Herbpro!!!! Refund policy!!!! 2 weeks ago!!! Waiting!! Goof!! Bang Bang!!!

"I loved that they had a product that I…"

I loved that they had a product that I couldn’t find anywhere else. I loved that they are a professional and reliable business .

"Shipping took almost 2 weeks"

Shipping took almost 2 weeks, that is way too long. Great prices but make sure you know that it will take awhile for you to receive it.

"Smooth process & quick delivery!!"

Smooth process & quick delivery!!

"good service"

quick and easy