"Placed an order on 10-3-24 for 1 item"

Placed an order on 10-3-24 for 1 item, quantity 2 and still have not received the order or email updates. On the website it even shows the same item as in stock and will ship the same day if ordered by the cut-off time which is not true advertising. Fast forward to 8 days later, I had to call them twice to see what was happening. The first time I was told the order should ship by midweek (was never told about any out of stock items) and called again on 10-9-24 and was told the out of stock item was coming in and the complete order should ship by 10-10. It's now 10-11 and the only emails this company is sending out is a barrage of marketing emails several times a day, every day and can't even as a courtesy provide proper order updates unless I keep calling and get a different answer. The credit card has been charged and this is ridiculous. Will request a cancellation and FULL refund.
***Edit***
Sent email to company on 10-13-24 requesting refund.

"Parcel cancelled"

Parcel cancelled, no replacement or refund
I ordered Areds 2 on 17th September for my 85yr old father who has MD. When I checked the delivery 8th Oct, the parcel had been cancelled. I mailed Yash at customer care, who advised me I had to reorder and a refund was in process. I asked Yash to reorder for me and send urgently as my father really needed them. Yash refused, I pointed out that I had not yet received a refund, Yash told me I needed to reorder myself. This was my 4th order of Areds 2 for my father and I found the customer care in dealing with Yash appalling, I have yet to receive a refund.

"Was happy my calm chocolates came just…"

Was happy my calm chocolates came just the way they were supposed to be ( not melted)

"The product is perfect and service…"

The product is perfect and service outstanding. I Can really recommend Herbspro👍🏻👍🏻👍🏻👍🏻❤️❤️

"Great product "

I am really happy with the product and the company kept me informed regularly of the parcel in transit. Will be buying from them again.

"As advertisedFast service."

As advertised. Fast service.

"You shipped me a refrigerated…"

You shipped me a refrigerated functional food with no cooling whatsoever. That means the liquid inside was dead on arrival.

Update: still no refund. I returned the dead functional food on 10/11.

"Great customer service"

Great customer service! Alexandra always takes my order and is very thoughtful and considerate.

"Phx Bob"

Good price on the MP Combat protien. Reason for only 4 stars was the delivery time and lack of being able to track my order. I would order again.

"LONG SHIPPMENT TIME"

I would not order from them again, nor recommend them due to the excessive delivery time.