"Awesome customer service"

Awesome customer service when Wayfair really let me down with a faulty item I bought from them. In the end Nathan at Dihl resolved the issue by offering to send a replacement lid to my hands free bin. It was Wayfairs job to contact Dihl on my behalf but they refused to assist. Thanks Nathan and team, I shall shop direct in future

"Wow!"

Wow, what customer service! I called up regarding an issue with my bin lid and the phone was immediately answered by a human being without any lengthy options to go through. Nathan resolved my problem quickly and efficiently, amazing job!

"Superb customer service"

Superb customer service, instant response and next day rectification. This is my second sensor bin, the previous one lasted 4 years. Very pleased with this model and there was an issue with the lid but Nathan at Customer Services rectified quickly. Couldn't be more pleased.

"Best customer service"

I love their bins, I’ve bought several over the years. Amazing customer service, so helpful and prompt. Huge thank you to Nathan who was so lovely and professional.

"Thanks to Nathan from customer…"

Thanks to Nathan from customer services, we had an issue replacing a power supply for a dihl dehumidifier and Nathan was able to identify one for us, it's arrived safely and working perfectly.

Excellent product and service.

Thanks, Ron

"replacement sensor bin lid"

Bought a replacement sensor bin lid
From Dihl delivery was Free and delivered within 3 days.
Very happy with the new lid. Hope to use them again.

"above and beyond helpful"

So above and beyond helpful, Nathan in customer service five star ⭐️
Supplied a part to keep my old bin on the road 😊
How companies should run
My next item will be Dihl

"Receive a new bin which had been dented…"

Receive a new bin which had been dented in transit. Called Nathan at Dihl and he arranged for a new one to be sent out straight away. Great customer service.

"I had a fault, it was dealt with quickly and effectively"

I had a fault with the product I had purchased after 3 months. I contacted customer services and they promptly responded within a couple of hours advising me of a way I might be able to fix the issue.

I followed the instructions, but was unable to fix the issue, I emailed them the next day and they came back to me again very promptly offering a replacement product.

It's very rare that you get a quick response from customer services that isn't an automated message. The issue was all dealt with very promptly. I know much larger companies that have taken weeks to resolve an issue. I would highly recommend Dihl they are a great company and have very good products. My previous product I was replacing lasted over 4 years, it's a great investment and will definitely be using them in the future.

"Great customer service!"

Nate helped find a replacement part for an airfryer we bought from Wayfair that was damaged and then sold out. So grateful as didn't want another model. Good communication and really friendly. Thank you!