"second one has packed up again that’s…"

second one has packed up again that’s two in 3 years,both times the motor slowly stops working and bin lid stops opening properly Replacing with peddle bin as £40 replacement every 18 months makes no sense….they are good when they work

"We love our sensor bin!"

We love our sensor bin and were disappointed when the on/off switch stopped working. We contacted the company and are pleased to report that Nathan in Customer Services found us a replacement switch free of charge which was posted out promptly and was quite easy to fit. Great product and excellent service!

"Excellent customer service"

I have a Dihl dual compartment sensor bin and accidentally broke one of the plastic inner bins. I contacted customer services to see if I could obtain a replacement. I received a reply the next working day and the new inner bin arrived two days later. Wonderful customer services! Thank you so much Nathan.

"I was looking for a dual bin with…"

I was looking for a dual bin with separate compartments for waste and recycling.
The bin needed to look good and ideally have a sensor to open and close the lid. The Dihl dual sensor bin is perfect, not too big like some other bins and looks nice in our new kitchen. Would recommend Dihl products for there design and styling

"I am very happy to write a positive…"

I am very happy to write a positive review for this company because of their excellent customer service practices. I recently requested for a replacement item for a broken piece of a fruit juicer I bought from retailer who didn't stock replacement parts, but redirected me to Dihl, the manufacturers. And without a fuss they agreed to send me the requested part. I find that very reasonable and professional of them and for that I think it is an excellent company to do business with.

"The switch stopped working on my bin…"

The switch stopped working on my bin lid. I contacted Dihl and despite my bin being way out of warranty, agreed to send me a replacement switch free of charge. So impressed with this level of customer service and the speed of their reply. Thanks Dihl.
Jan

"Very helpful and delivery service…"

Very helpful and delivery service excellent bought items more than once no problem 😊

"Rapid Delivery of Replacement Lid"

Despite a misunderstanding that meant i ordered the wrong lid for my sensor bin once I contacted Nathan at Dihl the problem was rapidly solved and I received a replacement lid the correct size within 24 hours. Their customer service was excellent and I would definitely recommend them.

"Excellent customer service"

I bought a replacement lid after the original gave up after a lot of use and 5 years, the new one had an issue after a few months and the customer service was excellent
I'd definitely buy from them again