"A FUIR !!!!"

A FUIR !!!!

Cette compagnie a voulu me facturer un dommage sur la portière passager, alors que cette portière était déjà coché sur l’état des lieux, le dommage était présent mais ils voulaient m’arnaquer. Après mon refus de signer et d’accepter cela, il m’a refusé le transfert vers l’aéroport et j’ai dû prendre un taxi et risquer de rater mon vol.

Je vous conseille d'ajouter quelques euros et d’aller chez Hertz, Avis, budget, bref une grande compagnie.

"Worst rental ever – best avoided"

I rent cars all over the world and have never had a worse experience. Where do I start? The car was ancient, dirty and covered in scratches and dents. The rear camera regularly failed, subjecting us to annoying warning flashes on the dashboard. The USB plug for the stereo/GPS system was missing, so we couldn't connect our phone. Worst of all the front right tyre had a slow leak which we noticed (thanks to more flashing alarms on the dashboard) about 15 minutes after picking up the car. Fair Car wasn't interested in fixing the problem or giving us another car, so we spent an entire week driving round Iceland on a partially-deflated tyre, constantly looking for petrol stations to pump it back up again. Not cool and not safe during an Iceland winter. No apology, no sympathy, no offer of a discount from Fair Car – just a surly agent grumbling about having to pump up the tire himself.

"Absolutely shocking"

We booked with Wheego Iceland via Economy Booking. However the offices said -Fair Car / Nordic Car Rental Absolutely shocking, left us at the airport then when they eventually arrived the guy was so rude. Kept insisting that we follow his process and sign for the car despite us wanting to record a massive bump in the car. There was lots of scratches and dents and he wouldn’t let us record them before signing. He left us to find the car in the carpark, which is large, wouldn’t even show us.VERY RUDE staff and cars not up to scratch DO NOT USE. As we wouldn t sign unless we noted the dent on the form he cancelled our booking, now we re left to try and reclaim amounts for
Booking agent -Economy Booking - let s see what happens there . Very bad & nasty experience not sure why the company would allow the guy in question to deal with customers!!!

"Car not roadworthy, long wait"

Waited over an hour for the shuttle. We were assured it was running "all the time" but the round trip is no more than 30 minutes. Car was dirty and low on wper fluid with a malfunctioning read wiper. Rear camera so dirty as to be nonfunctional. In Iceland weather these problems directly compromise the safety of drivers. DO NOT RECOMMEND

"Beware discrimation of the + 70 "

I booked thru economybookings. I had mentioned my age of 73 and got a quote that was very good. On arriving at the desk of faircar I had to,pay 15 euro a day extra because of my age. I found this gery discriminative. I am an experencied driver. In the little quotes it was mentioned bur I did not read that. But still it is a shame that they ask that and that economybooks is not aware of that rule.
After complaining I got an upgrade and the car was ok

"SCONSIGLIATISSIMA!"

SCONSIGLIATISSIMA!
Non avere l'ufficio direttamente in aeroporto non è un problema anche perché è segnalato. Il problema è il pessimo servizio navetta poco segnalato, con lunghe attese. L'auto mi è stata consegnata con un sacco di graffi, ammaccature e gomme non particolarmente in buono stato. Per precauzione ho fatto un video al ritiro. Nonostante avessi fatto assicurazione on-line sul sito dove ho fatto la loro prenotazione della vettura, al banco mi hanno fortemente consigliato di fare comunque la loro perché quella fatta on line in concomitanza alla prenotazione non l'avrebbero riconosciuta. 35€/giorno
Visto l'atteggiamento che avevano anche con altri clienti, per sicurezza ho stipulato altra assicurazione.
Cercate altro.

"Disastro totale "

Azienza totalmente inaffidabile e scorretta. Macchina vecchia. Nessuna assistenza quandi si è rotta. Tutto a nostro carico. Giorni persi. Abbiamo dovuto noleggiare altra auto e pagare notti extra. Nessun rimborso. Danni che sono stati fatti pagare a noi senza alcuna dimostrazione dei costi. Consegna della macchina prima del tempo e non sostituita. Nessun rimborso nemmeno di quello.

"My biggest mistake was not to rely on the google review."

The car was really old and went 306,058 KM, when I took it. The sits were dirty and a lot of spots on the seats, like it was never cleaned.

The front wiper was making noise and rear wiper´s washer fluid was not working at all. The suspensions were unstable and risky to drive. The fuel tank was not full and one fourth was missing. They did not even check and said to take a picture and tell them while leaving the car at the end of trip.

When I left the car, I could not fill it up with the same level of fuel and the service agent did not care and said, they can not do anything about it, "if it is full, then it is full".

While taking the car, they did not explained anything and said I need to read all the agreements. While I asked to explain the key points, the service agent did not reply well. They just gave me the key and said the car is outside.

They did not even mail the the agreement while taking the car. I had to ask for it while returning the car. They did not explain the insurance but pressed to buy the premium insurance. It seems like the service agent wanted to get rid of the car to me.

Only positive things were it was cheap and the engine seems like pretty steady.

"This is a fraudulent car rental…"

Do not book any of __

City Car Rental,

Fair Car, Nordic Car Rental,

Wheego, Iceland Car Rentals,

Right Cars Global Rentals.

They are a scam, the above rental car companies are all part of a scam ring. None of them are legitimate businesses registered for operation. Their actual company name is CC bílaleiga ehf.

On May 27, 2024, I rented a car online from FairCar Rental Reykjavík, with the rental period from July 8, 2024, to July 18, 2024. According to our agreement, I provided a credit card for a deposit, intending to pay the rental fee upon vehicle pickup. However, contrary to our agreement, the company immediately charged the full rental amount to my credit card on the same day. On July 8, 2024, when I arrived in Reykjavík to pick up the car, I was informed that the reserved vehicle was no longer available. Instead, I was given another car—a very old and worn-out vehicle with over 800,000 kilometers already driven. As a tourist, and considering the company had already charged the full rental amount to my credit card, I had no choice but to accept it reluctantly.

On July 14, 2024, while driving from Hvammstangi to Patreksfjörður, the Tire Pressure Monitoring System (TPMS) light suddenly illuminated, indicating abnormal tire pressure. Being in a remote area, I couldn't find a repair shop to inspect the tires. The next morning, July 15, 2024, at 8 AM, I immediately sought assistance from a local auto repair shop Bílaverkstæðið Smur og dekk (Car and tire repair) in Patreksfjörður. After inspecting the vehicle, they informed me that all four tires were under-inflated and had leaks. They inflated the tires and I paid for the service before continuing my journey to the next destination.

While driving on Highway 615, the TPMS light illuminated again, and the car skidded, hitting a roadside rock. Fortunately, I handled the situation well and avoided a serious accident. I stopped immediately to change to the spare tire, only to realize that there was no spare tire or any tools in the car. Additionally, my phone had no signal to contact the repair shop Bílaverkstæðið Smur og dekk (Car and tire repair) in Patreksfjörður. Therefore, my wife and I walked to a nearby farmhouse to seek help. The farmhouse owner kindly assisted by calling the repair shop to request rescue.

On the morning of July 18, 2024, at 7:30 AM, I returned the rental car to the company. The staff at the company made things difficult for me and delayed the process, claiming that the car's wheel rim was damaged and needed assessment. They mentioned that if there was damage, I would be liable for compensation. I questioned them how the car could continue to be driven from the tire blowout on July 15 until the return date of July 18 if the wheel rim was truly damaged and unable to drive. They then changed their statement, saying they would need to involve a third-party assessment which would take two weeks to notify me of the results. They also demanded that I prepay a security deposit via credit card.

Due to my flight (SAS SK596) being scheduled for 10:30 AM and the return process being delayed until 8:30 AM, I was extremely anxious about missing my flight. Unfortunately, I had no choice but to comply. However, on the same day, FairCar Rental in breach of the agreement, immediately charged the full security deposit again to my credit card.

Afterward, I discovered that this company is actually a scam operation targeting tourists. I hope no one else falls victim to them. Avoid renting from this company at all costs.

"Car needed service, check engine light and terrible service"

We booked a 4x4 with unlimited mileage for our 10-day trip. The check engine light came on on the first day, after we’d driven 5 hours toward the east. Meanwhile, the car was also saying it needed a service in 400km… we’d be driving over 2,500km. We called the emergency line about the check engine light. No answer. Called the next day. They finally answered and said “keep driving if it’s fine unless there’s a real issue.”

When someone has rented a 4x4, for driving on F-roads with unlimited mileage, it’s not great to feel that at any moment the engine could go.

Incredibly slow and bad service throughout. A bunch of bros who would rather chat than help the next person. Airport pickup is a mess and not very clear where to go. We had to call several times to find the right person to take us to the office. When we did find him, he looked incredibly annoyed at having to do his job.

Upon getting to the office, they make you type in all of your details, from license numbers through to addresses — all things you’d already given in your online booking. It slows everything way down and it took over 2 hours from landing to be in our car, despite being through airport security in 20 minutes.

Would not rent with them again.