"Good service, good communciation"

I had to cancel my plans at short notice with Faircar however they were very fair and reasonable about it, and after explaining my situation fully the owner himself got in contact and communicated with me on a frequent basis. I was advised if my plans changed again abruptly they could offer me the original deal - they are exceptionally well priced, all the other deals I was looking at were much more expensive and I was only going to use a car for a short period.

It is sad I had to cancel as the customer service was excellent and very personal. I cannot comment on the other reviews here, just give you my own experience of their staff and my interaction with the owner and director. I will definitely be using them if I visit Iceland again.

"Their way of doing business: low prices, but claims for not caused damage when you're home..."

It's really sure, that faircar. is isn't a good company to rent a car. Their prices are low, but they compensate it by claiming 'so called damage' when you're back home.We had paid for 4 insurances and we're sure there was no caused damage. We paid in advance 617,66 EUR for rent a Nissan quasquai for 10 days in winter+ insurances, and we thaught we did a good buy. But, when we're home they took another 1130,74 EUR from our VISA. The link of trust pilot was first on their website. But when I asked them how it's possible they stay saing they are honest, while soo many clients have the same experience with them, they took away this link from their webiste on the 24th of december 2015. So they proof they want to hide something... So, do not let entice you by their low prices for rent because afterwards with their claim, you pay a lot more than you would pay in another company.

Christa-Belgium (car rented 28/10-8/11/2015)

My answer to the response of faircar

Whatever you say, just YOU and me know for sure there was no damage.
In order tot verify, I've checked the reviews of a lot of other rental companies and by NONE I can find (so many) complaints on 'alleged damage', only by fair car Iceland. That seems so vey clear...

I've one tip for everybody travelling to Iceland: it's the most beautiful country you've ever seen. But, just don't take no risk and choose for a trustworthy rental company for your trip in Iceland!

"Non accettabile"

Same problem they did not show up to the appointment, I left the keys at the hostel where we were staying and after two months they ask a damage of € 1300 which charges me € 700 for damage not caused. I have pictures.
Why they not response at this type of messagge?
Hanno tentato di bloccare la recensione negativa, prego tutti quelli che hanno avuto problemi simili di inviare a TrustPilot la documentazione richiesta. Stanno cercando di recuperare quando secondo loro dovuto tramite una compagnia di recupero crediti! non posso credere che nessuno possa agire su questa rental car dopo tutte le segnalazioni!
Cerchiamo di bloccarli.

I dati da voi descritti non sono corretti. Avrei dovuto aspettare il vostro incarico per tutta la mattina, non era in grado di dirmi un'ora. Non mi dispiare pagare danni che ho causato, ma, come testimoniano le foto che ho fatto all'auto prima di lasciarla nel parcheggio, non sono d'accordo a pagare qualcosa che non ho causato. Inoltre avevo fatto tutte le assicurazioni possibili, e non capisco la vostra richiesta. Perchè è arrivata tre mesi dopo la cessazione del noleggio nonostante le mie richieste di avere il foglio di chiusura.
Perchè ci sono parecchie segnalazioni simili alla mia?
Ho il diritto di fornire la mia opinione su di voi e condividerla con gli altri utenti su questa piattaforma.

"Very disappointed"

Everything was great up till 45 days after our holiday. We got a email stating we scratch their car and it would cost 700 euro which coincidently is the same amount as the deductible on the extra insurance we took. At no point during our driving this vehicle did we damage it. The pictures that were sent were taken two days before we picked up the car. The taillight was broken above the scratch which was marked on the damage report but not the scratch. The car was cheap to rent but the extra charge weren't.

"Very disappointed"

I rented a Camper van for one week. The car was rather old (over 100000 km) and with a lot of scratches and chips everywhere and bald tyres. But the machine worked well and the car was clean. So far everything was okay.
BUT: I got a bill nearly three months later for a scratch at the bottom side of the plastic front bumper with an amount just below the SuperCDW I booked and payed!!! The scratch was documented with a photo which was dated one day AFTER the return of the car! So I can't recommend this car rental! Never again.
Btw: Are the positive records also asked for a proof of their car rental? Just a question.

"Unacceptable"

Same problem: Ask for the money in your card 2-3 months later for a damage you nerver caused. Even though having justified with pictures that you have not caused this damage they still insist to take your money. I will go back to Iceland but never with faircar.

"12 days with faircar.is"

Hello, my name is Vlad.

Starting from 27.07 till 07.08 2015 I was in Iceland and rented a car in faircar. For me it was the chepest solution to see the Iceland on rented car. Other rental componies 7-10% expensive, however they do not charge you with so called "isuranse deposit" 300 euro. It is like insuranse for the company "in case of". So i would say it is up to you to decide to pay more without deposit, or less with deposit. In my case deposit was unblocked in 4-5 days after I droped off car.

Now few words about car: I got Suzuki Alto with, I guess, 0.8 l engine with 4.5 - 4.7 liters per 100 km, which is REALY great with local fuel prices.
So for me it was the best solution, I hardly can imagine car with less fuel consumption.

To sum up all my experience with faircar: the only disadvantage is that you can not drop the car off and get some money back. All the rest in my experince is 10 out of 10.

Thank you fair car and Einar.

"Great value and service."

Everything was excellent from Faircar.

Our flight was delayed for 4 hours due to bad weather, nevertheless, Einar was there to pick us up from the airport which is 5min to the rental office, he was friendly and helpful, even help us with the luggage.

We rented the VW Caddy for 10days, the car was clean and in very good condition fitted with winter tires and satnav. (All inclusive in the rental, other company charge extra for it)
The car was very reliable and we had a wonderful time in Iceland.

We returned the car at 6:30am to catch my early flight, Einar made arrangement for someone to receive the car and sent us to airport!

By far, this is the best and personalised service I had experienced from any car rental company.

Iceland is such a beautiful place, I intend to return in future and will not hesitate to book from Faircar again.

Tip: Do buy the Gravel Protection Insurance..

"Mauvaise expérience avec Faircar ! Bonne voiture mais service pas fiable ! Bad experience with Faircar, not reliable !"

Nous avons loué un Caddy Campervan avec Faircar en août 2014 10 jours pour sillonner l'île. La voiture : propre, en excellent état, très bien équipée pour une excellente formule de camping de luxe, vraiment pratique ! Il y avait juste des petits éclats sur le pare-brise, mais rien de méchant. Et pour un prix vraiment très intéressant, à 1014 € les 10 j (pas trouvé moins cher ailleurs pour un campervan relativement récent). Mais pour le reste, le service client n'est vraiment pas recommandable ! Avant l'arrivée sur place, nous recevions des réponses à nos demandes d'infos que de façon aléatoire, une fois sur deux (que ça soit par mail direct ou via leur formulaire de contact), il fallait constamment les relancer (en fait c'est une société familiale tenue principalement par le fils, gérant). A notre arrivée, ils sont venus nous chercher à l'aéroport avec 45 mn de retard, sans même nous prévenir... Inacceptable ! Et ça s'est corsé lorsque nous avons eu un impact de gravier sur le pare-brise en roulant sur la route 1 (sur une portion pourtant bien bitumée), après 2 jours de voyage. Bien entendu, nous n'avions pas pris l'option a GRAVEL protection, qui nous aurait épargné bien des soucis (je conseille de la prendre du coup !)... Au retour, nous n'avons pas pu faire l'état des lieux retour, car ils n'acceptent de le faire que pendant leurs horaires d'ouverture d'agence, après avoir fait laver la voiture avant etc), ce qui a été une source de stress pour nous, de peur qu'il n'en profitent pour nous impute d'autres dégâts sortis du chapeau sans que nous puissions les contester. Le gérant devait nous informer rapidement, or, cela a traîné, nous avons dû le relancer de très nombreuses fois avant qu'il ne daigne nous répondre. Et le jour où il s'est décidé à revenir vers nous, c'était pour nous indiquer un total de plus de 700 € de réparations pour le pare-brise (+ 170 € de frais de dossier, qui dans tous les cas ne nous seraient pas remboursés par VISA Premier). On a vraiment été surpris, car le pare-brise nous semblait réparable par rapport à la taille et à l'emplacement de l'impact, et aucun rapport ne précisait le besoin de changer intégralement le pare-brise... d'autant que le kilométrage indiqué pour le véhicule ne correspondait pas ! Nous ne pouvons pas certifier que le devis était fiable ou justifié, en tout cas il y avait vraiment des raisons de se poser des questions ! Quand nous avons demandé plus de justificatifs et notamment le constat retour nécessaire au dossier d'indemnisation VISA, nous nous sommes heurtés à un mur. Nous avons dû passer par le centre européen de protection des consommateurs, mais malheureusement, pas beaucoup de recours possible pour avoir plus de garantie sur la justification des réparations. Ca s'est soldé par le débit du compte 4 mois après, donc de près de 880 € pour un petit impact sur le pare-brise. Nous venons de nous faire rembourser par VISA le montant des réparations, mais reste encore 170 € à notre charge. Moralité : prendre l'assurance gravier si vous louez en Islande (par Faircar ou autre)... Vous pouvez faire une location intéressante avec Faircar, mais c'est à vos risques et périls car la fiabilité de réponse et de service n'est pas leur point fort !

We rented in August 2014 a caddy campervan for 10 days. The car was clean and in good state except a small gravel impact on the windscreen, but nothing nasty. And for a really very interesting price : 1014 € for 10 days. But for the rest, the customer service is not really recommendable nor reliable !
Upon our arrival, they were unreachable and picked up us at the airport 45 mn late, without explanation... Unacceptable! And that got more complicated when we had an impact of gravel on the windscreen by driving on road 1, after 2 days of journey. Naturally, we had not taken the option gravel protection, which would have saved us many problems... By returning the car, it wasn’t possible to make the car statement, because they agree to make it only during their office opening hours, after having washed the car… so, in any case it’s not possible to make it in “fair” conditions because they can wait you are left to write what they want)… It was a stressful situation for us and we were afraid that they take advantage of it for imputing us other damages without we can dispute them.
The manager told us he would inform us quickly, yet it lasted a long time before he was willing to answer us. And when he finally decided to come back to us, he demanded us a total amount of more than 700 € of repairs for the windscreen (+ 170 € of administrative fees, that could not be paid off to us by First VISA). We were really surprised, because the windscreen seemed to us repairable regarding the size and the location of the impact, and no report specified the need to change entirely the windscreen… Moreover, the mileage indicated for the vehicle did not correspond! We cannot guarantee that this repair statement was reliable or justified, but there were many reasons for having doubts !
When we asked for more documentary evidences in particular for the report return necessary for the file of compensation VISA, we came up against a wall. We had to ask help of the European center of protection of the consumers, but unfortunately, no possibilities to have more guarantee on the justification of the repairs. That ended in the debit of the account 4 months later of about 880 € for a small impact on the windscreen. We have been paid off by VISA the amount of the repairs, but stay another 170 € under our responsibility. Morality: take the gravel insurance if you rent in Iceland (by Faircar or another company)... You can make an interesting deal with Faircar, but it is at your own risks because the reliability and service is not recommendable at all !

"God oplevelse"

Vi havde en VW Caddy Campervan fra 2. august til 15 august 2015.
Bilen fungerede rigtig fint og vi kørte hele Island rundt.
Vi boede i bilen under hele turen, og i forhold til at skulle bo i telt, var det fantastisk at sove i en tør bil, når det blæste og regnede.
Vi oplevede FairCar som profesionelle og imødekommende, og vi var alt i alt rigtig glade for at have valgt den bil vi kørte i.

Eneste minus: da vi var kommet halvejs til Reykjavik, opdagede vi at tanken kun var 3/4 fuld, da vi overtog bilen. Vi gad dog ikke køre de 20 km. for at klage, men valgte bare at leve med det.