"Unable to lock front door since fitted"

Unable to lock front door since fitted. Automated phone system is very poor. Only managed to speak to someone when asking for a quote. Call back still awaited. Specific requirement on bay windows agreed with salesman's surveyor. Installer not aware of this and so now unable to have the option of a curtain pole. Not impressed

"Very happy with Britelite"

I had to wait a while for my new door but I was kept informed and received apologies. I’ve put that down to the difficult times we have at the moment. The guy who fitted the door introduced himself as Lambi and kept me informed during door fitting. When the job was finished he carefully explained how to lock and unlock it. He wore a face mask for which I was pleased.

"Nice enough windows, excellent fitters."

Windows themselves are nice. Lots of delays. Acoustic glass is not as good as it suggests.

The fitters were, clean, courteous and COVID conscious.

"Very good customer care from start to…"

Very good customer care from start to finish.
Windows arrived early and fitted efficiently and left in a clean and tidy state.

"Used Britelite to finish off windows…"

Used Britelite to finish off windows having had the front done last year and being very pleased with them got them back to finish. Reliable and helpful service. Very happy with the service and the product.

"Great work once again."

Great work once again.

"I was very happy with the overall…"

I was very happy with the overall process and could not fault the staff, product or end result. What might have been a difficult operation, ended up going so smoothly that I would recommend the company to others considering such an upgrade.

"Brilliant windows and door expertly fitted"

Our experience with Britelite has been a pleasure from the first contact with the sales team, the product is exactly as described, in fact better and perfectly fitted by an expert who went the full nine yards to make sure we were happy with the result. If we need any more windows we will definitely look no further than Britelite.

"Very happy with the service provided"

Very happy with the service provided. Good product, installation and price. Would use Britelite again. Thankyou to all of you that dealt with me up to the installation

"Misleading and incompetent, don't waste your time"

We received a quote for our windows back in the summer, communications were initially good hence 2 stars.

However 3 weeks passed from paying deposit and signing contract and we had heard nothing about an installation date, upon chasing it up we were told that the work would cost at least £2000 more than we agreed to (!!!) We have cancelled and are hoping that we will receive a full refund as we have now paid over £1200 for nothing. We are massively disappointed with the poor service and waste of our time and would recommend others to steer well clear of this company.