"I highly recommend the neatcleats wall hangers."

The neatcleats wall hangers are amazing well designed. It keeps the bike shoes in place very firm without the worry of having them fall off. The shipping to the USA was pretty quick the product was properly packed.
I highly recommend the neatcleats wall hangers.

"I didn’t receive my product"

I didn’t receive my product

"Ordered a product but it has never been delivered"

Ordered a product
I did not receive anything …

"Fantastic service and brilliant bit of…"

Fantastic service and brilliant bit of kit

"Excellent Customer Service"

I had been eyeing up the Align+ carrier for a while now and when a discount code popped up I just couldn’t resist. However, I have recently made the choice to not shop with any online retailer that uses Evri due to lies about failed deliveries and delays. Any online seller using their dishonest service are blocked by me! So I used Neatcleats chat to ask who they used and they were kind enough to cater to my needs and use Royal Mail instead once I provided an order number. I received my order on time with no stress.
The product itself is well made. However I received mine with the paintwork slightly chipped and have raised it with customer service via their chat. You also don’t seem to get an email confirmation upon placing the order. Something I think should be standard with any online purchase. But overall the communications and understanding to customer’s needs were excellent and I look forward to using Neatcleats again for future purchases.

"Alles was wel prima,alleen de levering…"

Alles was wel prima,alleen de levering heeft even geduurd,maar wel prima,

"nicht vertrauenswürdiger Shop"

Seit 4 Wochen keinen Lieferstatus und keine Auslieferung. Keine Reaktion auf Nachfrage. Dafür jedoch bereits 2 Reminder, um das Produkt zu bewerten.
Der Shop ist nicht empfehlenswert, zum Produkt keine Aussage möglich, da nicht geliefert.

"Prompt shipping and the product works…"

Prompt shipping and the product works great!

"Great product - more/ transparent information would be good"

The product is great, but the whole process could be improved.

Ordered directly with NeatCleats. After the order confirmation there was no information on shipping (except from an - to me - unknown shipping provider neither mentioning neat cleats nor my order, which I considered rather suspicious and therefor did not check the provided links).

Packaging was damaged from the inside (maybe it was a returned one), the neatcleats were in mint condition, however. While the neatcleats itself are very self explanatory, I would have appreciated a manual for the align+ tool. There is a explaining video, but very hidden on the page.

With a more transparent shipping and usage information the whole experience would have been so much better.

"Does what I expected it to do"

Does what I expected it to do. Good quality, robust and easy to use