"Very good service all round"

Very responsive, effective, friendly service, easy to get ahold of quickly by phone in urgent cases

"I can not thank Daniel in Liverpool…"

I can not thank Daniel in Liverpool enough for his help in migrating our scheme
Was very helpful and nothing was too much trouble
10/10

"Between you BW FCF and IGG you do not…"

Between you BW FCF and IGG you do not know anything about timescales .I was told in June 2023 it would be a matter of months .Then in April 2024 told it would be this year both by BW.So were these just made up .So can I ask you again what did you get paid for exactly

"AMERSHAM branch Pension Scheme"

AMERSHAM branch Pension Scheme
I have tried three times to speak to someone at BW but other than the operator it has been an impossible task for anyone to pick up a phone. I was even promised a call back and that never happened.
The last written communication was 10 Oct with no word since as to when I am getting my pension. Having finished work in August and with no income since, no one at BW could care less the stress caused in not knowing how much or when my pension will start.
Very poor communication, unhelpfulness and serious lack of any customer service.
Updated 15.11.24
The day after writing this review the matter has been sorted with email confirmation of my pension start date and written apology. Going forward hopefully the pension team will now realize spending 5 minutes on the phone updating a customer would prevent a lot of upset.

"Dan was fantastic"

Dan was fantastic. He really was patient, knowledgeable and customer friendly.
Explained the forms in simple straightforward language.

"David McNulty "

David McNulty was highly professional, efficient and helpful- as always.

"Excellent Service"

Daniel made everything clear was was extremely helpful.

"Excellent service"

I had a timeline to meet, and BW worked hard to achieve my request, dealing with each aspect promptly and efficiently. Excellent service.

"Very informative and knowledgeable…"

Very informative and knowledgeable about the pension landscape. Mindful that changes might be forthcoming (again!) and helping advisers think about how they can help clients through uncertain times.

"It’s so easy to just ring up a company…"

It’s so easy to just ring up a company and just speak to someone. You’re company is always helpful when I ring