"What went wrong THIS time"

What went wrong THIS time? Once again, for the third time, we did not receive what we paid for. We bought a wall mounted fan for our bathroom and only received the fan blade, fan guard, and clips. I have sent pictures of what we received as you requested, and still no resolution. I request a full refund of the purchase price, tax, and shipping.

"Lamps Depot has a great selection of…"

Lamps Depot has a great selection of lamps. Customer Service was very helpful and efficient.

"I placed the order easily online and…"

I placed the order easily online and then waited and waited. The order was placed the first of October 2024. I contacted Lamps Depot by phone on three different occasions and each time, the person said I don't know why it hasn't processed. I resubmitted the payment on two different times because it had been so long. Finally after a month and a half of waiting, I called to cancel the order and get a refund. The person said he would have the warehouse manager contact me. The next thing I knew, the order was being shipped. I am happy with the lamps, but the customer service and timeline were very subpar.

"Aweful service"

Aweful service. Website said there were 600 units ready to ship within 4-6 days. Emailed inquiries on delivery times at 3weeks, 5weeks and 7weeks. They canceled my order after 7 weeks of no contact.

"Great purchasing experience"

Lamp Depot had the lamps we wanted, they were exceptionally priced, and the purchasing/shipping process was seamless.

"I found the lamp I was looking for at…"

I found the lamp I was looking for at Lamps Depot which was sold out on other sites. Lamps Depot gave me an in stock estimate with updates. I was delighted when my lamp finally arrived and they followed up to make sure my lamp arrived undamaged and I was satisfied.

"Overall positive experience, with a few snafus along the way..."

Order was placed on July 28th, on August 5th I got an email about a problem with my payment, I had updated my CC's expiration date and 3-digit, but for some reason it didn't save the changes I made.

So there was a delay in shipment, which I can't blame on LampsDepot, other than the fact it took 7 days to catch the mistake.

However, that said, the lamps were ordered because of a specific color I wanted... a darker bronze.

Ordered: Medallion Lighting Balustrade 30" Madison Bronze Steel Table Lamp With Shantung Stretched Bell Shade

Website pics and every pic out there on the web shows what looks like a nice dark bronze lamp, you can see where I am going with this....

What arrived was more silver than dark bronze... but the wife liked them, and they are sturdy, heavy, and well crafted lamps....so we decided to keep them.

Again, I can't blame LampsDepot, but it's a little annoying spending over $500 on three lamps, only to find out it's not the color you wanted/expected.

Not 100% sure I would order from this site again

"They are the worst company I have ever…"

They are the worst company I have ever been associated with. They have not refunded my money so not order from them ever. You will get ripped off never seen anything like this.

"They delivered as promised"

They delivered as promised. There was a slight issue with one broken glass ball out of over a hundred, and they immediately shipped out a replacement. Very responsive to my emails. Thank you.

"Great customer service. Quality lamps."

Love the lamps. High quality. Have purchased lamps from this U.S. company before. Happy that Lamps Depot sells them.
Lamps Depot sent the wrong style table lamps and corrected it by sending the ones we ordered.