"Bucket list trip to Patagonia (Argentina + Chile)"

I worked with Garvey to plan my dream trip to Patagonia. It was a two-week trip, we started in Buenos Aires, took the Australis cruise through the Tierra del Fuego fjords, visited Torres del Paine staying at the Explora Lodge and ended the trip in Santiago. All of the guides that Garvey arranged for excursions were excellent. Garvey managed the travel logistics between the different locations so that our experience in South America was seamless. Overall Lost World Adventures was a great travel agent for us. I had worked with this company previously for a trip to visit Angel Falls in Venezuela and hike the Machu Picchu trail in Peru, which was also fantastic.

"Andrew stole our money ($22,000) that…"

Andrew stole our money ($22,000) that we paid for a luxury Ecuador / Peru vacation. He also stole $8,000 from our friend that was meeting us in South America. He first took our calls in 2020-2021, then disconnected all numbers. We went to the credit card company, and were unable to get a refund. He is a scammer. Beware!

The trip was in April 2020, but I finished with the credit card company in May 2022.

"I am still waiting for a credit /…"

I am still waiting for a credit / refund from Andrew from a pre- Pandemic trip that he cancelled. Almost 13K USD was paid to him and he refuses to reply and refund. Action will be taken.
He is a Bluff and Swindler.
Please do not book any trips with him.
He cannot be trusted.

"Horrible Not a 5 star hotel, maybe a 3"

We stayed at Noi Blend Vitacura our last night in Chile, prior to returning to the US. Seven days prior to our stay I contacted Noi Blend regarding antigen testing w/ appropriate documentation that would satisfy entry back to the US. They said they could arrange such testing and scheduled a test for us at the hotel, printed out the email from the purveyor stating we had a negative test and charged us $130. When we arrived at the airport, the Delta agent told us the test was invalid and we would not be able to board the plane with the document in hand. After much chaos and stress, we arranged a drive-by covid test, costing $222. We thought we were going to miss our flight and were the last people to board. Upon return to US, I contacted mgt at Noi Blend, candidly I thought given all that transpired they should of given me a complete refund, at the least I expected a refund for the testing. Their response was “they don’t have a relationship with the Chilean Minister of Health and that all guests much verify with the lab directly to see if the documentation is valid”, that’s fine, they should of indicated such at the onset, not offered to schedule the testing, not charge us $130 and I would of pursued testing elsewhere. We have had several international trips during covid and all of the hotels arranged appropriate testing to return to US. It was so unprofessional. Additionally, this is not a 5 star hotel, at best a 3. The rooms are very tired, bathroom sink in the room, no hot water in the shower, shower door seal was broken and there was water all over the floor. I would not recommend!

"Go elsewhere for your travel needs!"

I have the same experience as others with no returned calls or emails. We had a trip planned for October, 2020 and it was canceled. Andrew, the owner, will not refund our down payment. He won’t even bother to communicate with me. Thankfully we didn’t pay the balance on the trip. I’ve used Lost World in the past, but I would strongly recommend you find another travel agent. Safe travels!

"Are they out of business?"

Hello. Is anyone else having issues with a complete lack of response? Not sure if they are still in business. I have a trip scheduled for mid-October and have not received any return calls nor emails. Feedback?

"Excellent Customer Service!"

We recently traveled with Lost World Adventures to Chile and Argentina. We were very impressed with our experiences. First, my input when arranging the trip was followed exactly, in a professional manner. We planned to go to six different destinations, with the requisite tours/guides/accommodations set up beforehand. Everywhere we went we were met on time, by delightful guides, whose English was excellent. The tours and accommodations were great, and we really enjoyed our time.

Unfortunately, the COVID-19 crisis caught up with us towards the end of our trip, and this is where Andrew and his crew REALLY came through for us. He had been in touch with both us and the company he uses in Buenos Aires several times, while the crisis escalated. When it became apparent to them that we needed to leave Argentina and head home before the borders closed, he immediately texted us. Somehow they had arranged for us to be on a flight from Bariloche to Buenos Aires the next day (where we were then able to change our international flights home). Having seen the extremely long lines of people at the airlines' offices that day--attempting to do that very thing--we were incredibly grateful that this had been booked for us. Once in Buenos Aires, we were met at the domestic airport and driven to the international one, while our guide waited with us, to make sure we were able to board our flight to Santiago. To us, this went above and beyond!

We plan to return to South America in two years, and we will certainly be booking with Lost World Adventures again. Many companies can book trips for you, but the hallmark of a great company is how they perform when trouble arises--and Lost World really stepped up.

"Amazing trip!"

Amazing trip!

"Arenas Del Mar Beachfront & Rainforest Resort"

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"First Class all the way!"

Andrew and his team set us up with the most amazing trip to Belize. We stayed in both the ecolodge at Chaa Creek and the beautiful beach front Victoria House. Both properties were amazing.... the service, food, drinks, accommodations and staff were first class all the way. From Mayan Ruins, to Howler monkeys, to caving experiences, to snorkeling the trip could not have better! We will be using Lost World Adventures for our next Central American trip!