"the worst!!!"

They will assign you PCS legal which will take a good 2 (1Y 9 months to be exact) years from Mortgage approval to land registry. If the solicitor won't respond and if we raise this with my new move, the will simply say it is out of their hand. So good luck if you still decide to go ahead with them. Ultimately you will pay few extra months rent in your current property (if first time buyer) and constant metal stress dealing with a crappy Solicitor. Just managed to complete ll the paper work of the property I purchased in April 2021 (Mortgage approved in January 2021)! My best advice, pay few extra pounds and go to a solicitor next door.

"3 wasted months and 200£ lost"

3 wasted months and 200£ lost. PCS legal is answering until you send the money, after that there is a long waiting and nothing else.
STAY AWAY FROM pcs legal!!!

"Gave them a 1 because minus 500 was not…"

Gave them a 1 because minus 500 was not available. This is an update. We all know the scam. My New Move a web comparison site offer a LOCAL conveyancer. PCS Legal always win. They are in Essex, We are in the East Midlands. Money goes to My New Move stating 3rd party payment. PCS Legal do not look at the paperwork for 14 days, this invalidates the get out and refund clause, we cancelled with PCS Legal before 14 days but were told My New Move had not transferred the money. Have got an email from My New Move stating they were doing anti money laundering checks and also checks on property. How? They are not a legal company, (SIC Code on companies house has them down as Web Portals) Oh wait.... They are PCS Legal in disguise. So the update is I spoke to trading standards, they advised to send a recorded letter to My New Move, Address at Piccadilly Circus, London stating the failing of the company. I did, It was returned as REFUSED, Of course it was that is just an address where the company is registered, there not there in reality. They don't exist because they are PCS Legal in disguise. Now going back to Trading Standards, Also contacting watch dog and any other service I feel will shut this scam down.

"I have never written a review like this…"

I have never written a review like this , but feel this time round I have to speak up as the service I have received is shocking. I was told over 2 months ago I can expect a refund then a few weeks ago I also requested a copy of my search pack as was told how much they were going to deduct from my initial payment. Then to be told I would get a refund on the day and still not had anything. Then having to chase refund and calling them email etc no one answers call or emails. I think this company is immoral/unethical and wants innocent people caught in their web of deceit. Come on money isn't everything, stop trying to con people and commit to the service you offer, as people are paying for this from their hard earnt money. The number of reviews that state no refund and the period they have been waiting reconcile with my experience.

"Too quick to take your initial…"

Too quick to take your initial deposit.They don't reply to your emails.Took ages to begin conveyancing, allocated me a slow conveyancing solicitor, changed her,only to give me another who was just as poor!
The hassle waiting for progress too stressful.
Requested a refund!
Let's see how long that takes..
Come on,get your act together!!

"This company is an absolute joke"

This company is an absolute joke.
6 months to process one refund!

How are they still existent is beyond me.
Do not ever consider them!

"A nasty little blight."

Just to add absolute cowboys.

Received money for searches on 22nd September. Didn't search for them, then blamed council not being able to find property. Turns out they had failed to request them

Asked for complaints procedure - you have to email the same email they reply from.

A nasty little company

"AVOID USING THIS COMPANY!"

Had to appoint a conveyancer at short notice. After sending off my £240 to get the ball rolling, I decided to check genuine reviews (rather than the ones on the link provided by themselves), and didn't like what I saw. I contacted them, and asked for my money to be returned under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as I was within 14 days. They responded by telling me I was not entitled to any refund, and to check their Terms and Conditions. Their Terms and Conditions document clearly states "If you do decide to cancel your instruction within 14 days you will be entitled to your full file opening fee minus any disbursement's paid out". They have failed, when requested, to provide details of any "disbursement's paid out". I suspect that in line with the experience of those who have left genuine reviews, it will now be a battle to get my money back.
AVOID THIS COMPANY AT ALL COSTS!!!

"STAY CLEAR OF THIS COMPANY"

STAY CLEAR OF THIS COMPANY

After 5 months of requesting a refund they had the audacity to say that they do not have my bank details that were included in the initial email. The overall experience was PAINFUL, probably one of the worst companies I have ever dealt with in the UK. They never respond to their phone, take approximately half a month to reply to an email. Never ever consider them, unless you are masochist!

"Shocking service"

Hi, shocking service once they have taken you money and then when you go to review them on the official site you can't. 2 months on and still waiting for my refund. Fobbed off so many times!!! Stay well clear