"I love Volante and I love Edward"

I love Volante and I love Edward! Whenever issues arise, especially from Covid, the team does all they can to fix the issues.

We have had some severe hardware issues, and to make things right, Edward and the team shipped new equipment at no charge to us. Their only desire was to fix the issue.

We spent a lot of money to bring in Volante equipment, and it has been worth every penny!

"What else can go wrong"

It seems like every day is an adventure in what can go wrong. Several times a week we are unable to close the previous day, or if we can close there are errors, such as the system going back a day (or several) and we have to call support. With the recent credit card outage, it seems like Volante should have been more proactive in getting everything corrected before the end of the day, which would have avoided a lot of delays and putting managers behind.
I don't feel, sometimes, like we are taken at our word. For example, we need a new credit card pin pad but are continually told to reboot it, or someone from tech support reboots, and it still doesn't work. We know what we need at our site - please listen! If we've done the troubleshooting on our end, then go to the next step; don't keep having us try the same thing. We're down a register right now, and have been for a few weeks, because of this, Local assistance wouldn't hurt. We are here, you are in Canada - there's only so much you can do from several thousand miles away.
I understand the restrictions you are under, and some of the blame should go to our client as well. I believe we would do better with a little autonomy, access to back office so we could troubleshoot some of our problems (I have done this with a different system, managing three sites' menus/CC/declining balance, etc. - never really had issues like now) but we are not allowed.

"Sent in a request for Menu price…"

Sent in a request for Menu price increase on March 10th. Today is the 15th with nothing done yet and I have sent 3 emails with no responce.

"Overall review"

I don't see large technical challenges.
There are still some room for improvement in the daily communication.
Waiting times are still higher than expected, but understandable on C19 situation.
There will also be a continuous opportunity for educating users. Focusing on processes and high level client interactions will always leave the end user behind.
Responsiveness have improved in my opinion, but there are still some key areas that would be ideal to have enhanced assertiveness.
Thank you
Hope these comments help

"I/t was helpful with technical issues"

I/t was helpful with technical issues. quick response.

"I am going to decline detailed comments…"

I am going to decline detailed comments at this time. I love the Volante system. When setup properly, it works beautifully.

"Constant problems closing registers"

Constant problems closing registers, registers updating during service, registers and tablets freezing during service, items disappearing off screens,

"Whenever I need help to resolve any…"

Whenever I need help to resolve any Volante related issue, I get help. They are super friendly, helpful. I must mention some of the names who helped me a lot - Rumman Islam, Gagandeep Singh, Rutul Thakkar, Divyang Purohit are among them.

"Volante has been best in customer…"

Volante has been best in customer service and efficiency thru out the journey together for many years!!

"Thanks for your help all the time."

Thanks for your help all the time.