"Ordered an item and received an email…"

Ordered an item and received an email confirming my order with a tracking number. I didnt create an account at the time as this was a one off purchase and didnt feel the need to set one up. I paid extra for 1-2 day delivery. When I didnt recieve the item I checked my emails I had no other email. I had a tracking number with my conformation email but it didnt give a link to track my order or didnt tell me what courier service it was using and the reference number wasnt working on any of the main courier sites.

I then went onto the website and created an account thinking that I could track my order but it said I had placed no orders. I tried contacting them after a week and no response. I then thought I had lost my money but the item turned up 10 days after I placed my order. Again no email to confirm this. So even though I did receive my item, it was late and not very good communication from the company regarding tracking.

"Smooth ordering and delivery!"

Website was really easy to order from, my goggles were quickly dispatched and delivered. Very efficient service and comfy goggles. Perfect would recommend to anyone thank you!

"Spectacular customer service"

Spectacular customer service. I caused a problem with the delivery due my own idicoy, but the company sorted it immediately. There was a minor issue with one of the lenses. Again, sorted immediately. So impressed with the quality and courtesy of their service. Totally recommend.

"Everything went smoothly"

My order was confirmed promptly and I received my goggles eight days after placing the order (delivered in Spain). I would definitely be happy to do business with this company again.