"First Class Customer Service"

First Class Customer Service!
I felt like I was truly being taken care of. Thank you for taking my little order so seriously, I couldn't be happier. I will definitely be back when I'm looking to purchase flooring again. Cheers.

"Confusing purchasing process with a lot …"

Confusing purchasing process with a lot of hoops to jump through. We traveled 2 hours to the distributor location only to find that our order wasn't in existence. The reference number we were given referenced a completely different order. So... now I have paid for something that I have no idea if or when we will get it along with wasting the travel time. What a headache.

Edit: Andrew was able to turn around our order quickly to fix the wrong order number. We appreciated the quick trouble shooting in order to make our trip to the distributor warehouse worthwhile. Hopefully the product is as good as their service.

"Awesome customer service when I ordered …"

Awesome customer service when I ordered all my flooring products online tonight! Will definitely use them again in the future 👍

"this company has saved the day twice …"

this company has saved the day twice for me, thank you.
I could give you a long story, but what we all want to hear is the good news, product was in stock and shipped in time!!

"Fast and easy process!!"

Fast and easy process!!

"great service"

great service

helpful and prompt in dealing with samples and discontinued items issues. fast shipping, everything arrived on time

"Great customer service"

Great customer service! I was able to pick up my tiles from the local wholesale distributor the same day.

"online order"

I didn't get a confirmation email but called the following day and got everything taken care of. The only down side is they do not offer expedited shipping on any order no matter the cost. I was willin to pay the shipping but they said they cant.

"Numerous times I have called to place …"

Numerous times I have called to place an order. I always ask what the lead time is to get the product. I tell them that I need to make sure it will be received by a certain date. Each time I place the order they assure me that I will receive my materials by the dates I have given. However, EVERY time I have NOT received them when needed. I keep giving them multiple chances to recoup themselves and I am let down every time and have had to spend more to have employees drive out of state to deliver the materials. As soon as I can, we will be finding another supplier.

"Not good service im pick up in the …"

Not good service im pick up in the wearhouse they do freight delivery charge anyway